Talent.com
Customer Services Assistant- Nichols Library Job at NaperLaunch in Naperville

Customer Services Assistant- Nichols Library Job at NaperLaunch in Naperville

MediabistroNaperville, IL, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Position Summary

The Customer Services Assistant assists customers with the optimal use of Library services. Provides consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.

Responsibilities

  • Performs customer service activities for the Library, including processing and routing materials, issuing library cards, and collection of fees.
  • Performs tasks associated with opening and closing the department.
  • Responds to customer requests promptly and courteously, referring difficult or unusual requests to the appropriate Library staff with diplomacy.
  • Assists customers with use of Library equipment, print resources, technology, and online resources.
  • Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.
  • Ensures the quality of the collection material by reviewing materials and routing damaged items to the appropriate department.
  • Facilitates communication concerning building issues with the Facilities Department and Library management.
  • Answers and responds to phone inquiries or routes calls to appropriate department.
  • Supports curbside service and used materials sale.
  • Handles lost and found materials according to established guidelines.
  • Makes announcements over the public address system as needed.
  • Accepts used material donations and routes to appropriate location.
  • Collaborates on programs / projects with other staff, occasionally at other locations.
  • Assists with paging list fulfillment, including pulling, processing, and shelving holds.
  • Monitors and maintains order in the public areas to ensure a welcoming environment for customers.
  • Assists in maintaining departmental statistics and reports.
  • Attends professional development opportunities.
  • Performs other related duties and special projects as assigned.

Knowledge / Skills / Abilities

  • Demonstrates strong written and verbal communication in responding to customers and staff.
  • Strong interpersonal skills working effectively with individuals of diverse cultures, communication styles, abilities, and backgrounds.
  • Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.
  • Provides quality assistance to customers and staff by seeking to understand customers’ needs and providing relevant support.
  • Maintains confidentiality and remains calm in all situations.
  • Possesses strong technical skills. Familiar with a range of hardware and software technologies. Keeps current in relevant technology.
  • Strong organizational and time management abilities. Complete assignments and projects in a timely manner.
  • Demonstrates appropriate money management responsibilities.
  • Responsive to change and demonstrates adaptability.
  • Takes responsibility for consistent completion and follow-up on all tasks.
  • Maintains a positive approach while doing daily tasks and handling complex situations.
  • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

    • Education / Experience / Qualifications

  • High school diploma or equivalent.
  • Minimum two years of customer service experience.
  • Bilingual proficiency a plus.

    • Benefits

    The benefits for this position include :

  • Annual Vacation Accrual : 2 weeks per year
  • Holidays : 7 days per year
  • Annual Sick Accrual : 12 days per year
  • Up to 5 Personal Days per calendar year prorated based on the hire date.
  • Illinois Municipal Retirement Fund (Pension Plan)
  • 12 weeks paid parental leave
  • Training and development opportunities

    • Work Schedule

    Mondays 5 : 00 PM - 9 : 00 PM; Tuesdays 9 : 00 AM - 1 : 00 PM; Wednesdays 1 : 00 PM - 5 : 00 PM; Thursdays OFF; 3 Fridays / mo. 9 : 00 AM - 1 : 00 PM; 1 Friday / mo. 5 : 00 PM - 9 : 00 PM; 1 Saturday / mo. 8 : 30 AM - 5 : 00 PM; 2 Sundays / mo. 1 : 00 PM - 5 : 00 PM. Schedule may change.

    To learn more about us, go to https : / / www.naperville-lib.org / jobs

    #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Customer Service Assistant • Naperville, IL, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Staples, Inc.Aurora, IL, US
    serp_jobs.job_card.full_time
    Quill is a valuable part of the Staples family of brands.Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Beverage Depot Lincolnwood-Seasonal Store Associate Part Time

    Binny's Beverage Depot Lincolnwood-Seasonal Store Associate Part Time

    Binny's Beverage DepotLincolnwood, Illinois, Estados Unidos, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Beverage Depot River Grove-Seasonal Store Associate Part Time

    Binny's Beverage Depot River Grove-Seasonal Store Associate Part Time

    Binny's Beverage DepotOak Lawn, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's North Riverside-Seasonal Store Associate Part Time

    Binny's North Riverside-Seasonal Store Associate Part Time

    Binny's Beverage DepotNorth Riverside, Illinois, Estados Unidos, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Naperville-Seasonal Store Associate Part Time

    Binny's Naperville-Seasonal Store Associate Part Time

    Binny's Beverage DepotNaperville, Illinois, Estados Unidos, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Services Assistant - Nichols Library Job at Alsip-Merrionette Park Publ

    Customer Services Assistant - Nichols Library Job at Alsip-Merrionette Park Publ

    MediabistroNaperville, IL, United States
    serp_jobs.job_card.full_time
    Provides consistent, accurate, and timely handling of Library materials for circulation.Provides quality customer service and collaborates with staff to resolve circulation-related issues.Contribut...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Binny's Beverage Depot Niles-Seasonal Store Associate Part Time

    Binny's Beverage Depot Niles-Seasonal Store Associate Part Time

    Binny's Beverage DepotDowners Grove, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Beverage Depot Arlington Heights-Seasonal Store Associate Part Time

    Binny's Beverage Depot Arlington Heights-Seasonal Store Associate Part Time

    Binny's Beverage DepotOak Brook, IL
    serp_jobs.job_card.part_time +1
    Follow proper age verification policies.Provide friendly assistance to customers and observe customer service policies.Perform cash register operations and maintain the check-out, shopping cart and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Beverage Depot Willowbrook-Seasonal Store Associate Part Time

    Binny's Beverage Depot Willowbrook-Seasonal Store Associate Part Time

    Binny's Beverage DepotWillowbrook, Illinois, Estados Unidos, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Beverage Depot Naperville-Seasonal Store Associate Part Time

    Binny's Beverage Depot Naperville-Seasonal Store Associate Part Time

    Binny's Beverage DepotNaperville, Illinois, Estados Unidos, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Arlington Heights-Seasonal Store Associate Part Time

    Binny's Arlington Heights-Seasonal Store Associate Part Time

    Binny's Beverage DepotArlington Heights, Illinois, Estados Unidos, IL
    serp_jobs.job_card.part_time +1
    Follow proper age verification policies.Provide friendly assistance to customers and observe customer service policies.Perform cash register operations and maintain the check-out, shopping cart and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Beverage Depot Bolingbrook Customer Service Manager

    Binny's Beverage Depot Bolingbrook Customer Service Manager

    Binny's Beverage DepotNew Lenox, IL
    serp_jobs.job_card.full_time
    The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Binny's Beverage Depot North Riverside-Seasonal Store Associate Part Time

    Binny's Beverage Depot North Riverside-Seasonal Store Associate Part Time

    Binny's Beverage DepotNorth Riverside, Illinois, Estados Unidos, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Library Assistant

    Library Assistant

    TradeJobsWorkforce60546 Riverside, IL, US
    serp_jobs.job_card.full_time
    Help us grow as our next Library Assistant, where you will assist with packaging, labeling, and preparing items for delivery, help organize and maintain a tidy workspace, and handle orders, shipmen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Binny's Niles-Seasonal Store Associate Part Time

    Binny's Niles-Seasonal Store Associate Part Time

    Binny's Beverage DepotNiles, Illinois, Estados Unidos, IL
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Services Assistant- Naper Boulevard Library Job at NaperLaunch in Naper

    Customer Services Assistant- Naper Boulevard Library Job at NaperLaunch in Naper

    MediabistroNaperville, IL, United States
    serp_jobs.job_card.full_time
    Customer Services Assistant- Naper Boulevard Library.Position Summary : The Customer Services Assistant assists customers with the optimal use of Library services. Provides consistent, accurate, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Circulation Assistant - Nichols Library Job at NaperLaunch in Naperville

    Circulation Assistant - Nichols Library Job at NaperLaunch in Naperville

    MediabistroNaperville, IL, United States
    serp_jobs.job_card.full_time
    The Circulation Assistant provides consistent, accurate, and timely handling of Library materials for circulation.Contributes to the general order and care of facilities and Library materials.Perfo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Children's Services Librarian - 95th Street Library Job at Alsip-Merrionette Par

    Children's Services Librarian - 95th Street Library Job at Alsip-Merrionette Par

    MediabistroNaperville, IL, United States
    serp_jobs.job_card.full_time
    The Children’s Services Librarian provides reference and Readers’ Advisory services to Library customers.Assists Library customers in the use of digital and print resources, maintains the children’...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30