Assistant Hotel General Manager

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence.

This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards.

You must have 3 years of management experience in the hospitality industry and a bachelor's degree in hospitality management is strongly preferred.

Apply today if this sounds like an exciting new opportunity for you!

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Responsibilities :

• Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed.
• Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas.
• Consult with the general manager to ensure that all guest service standards are met daily.
• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability.
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention.

Guest Services :

• Assist front desk staff with guest inquiries and concerns.
• Address guest complaints via email or phone calls.
• Ensure guest satisfaction by providing exceptional customer service.

Administrative Duties :

• Maintain accurate records and reports.
• Prepare and submit weekly reports.
• Create and update templates and documents.
• Assist with payroll processing.

Inventory Management :

• Maintain inventory of front desk supplies and order as needed.
• Oversee Retail Treatshop inventory and create purchase orders for approval.

Front Desk Operations :

• Monitor PMS for arrivals, departures, and in-house guests.
• Ensure front desk staff adheres to uniform and work schedule policies.
• Review and approve Night Audit reports.
• Conduct inspections to ensure completion of front desk shift tasks.

Other Duties :

• Assist with new hire recruitment and onboarding.
• Schedule weekly breakfast orders.
• Participate in weekly manager meetings and take notes.
• Contribute to a positive and professional work environment.

Qualifications :

• This role requires a strong emphasis on putting the guest first and providing exceptional customer service.
• You must have 3 or more years of experience working in the hospitality field.
• Have superb communication skills, organizational skills, and problem-solving skills.
• A proven record of experience managing a team, preferably in a hospitality role, is required.
• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree.

Compensation : $50,000 - $65,000

$50,000 - $65,000

J-18808-Ljbffr