Checker

JOB BRIEF

The Checker’s main job responsibility is to checkout customers’ purchases accurately and efficiently by recording the sale of all items, collecting payment for items, and providing a positive customer service experience for the customer.

JOB DUTIES

• Greet, assist, and thank all the customers in a prompt, courteous, and friendly manner.
• Checkout customer purchases using scanner / key board.
• Assist customers unload their cart on conveyor belt.
• Weigh certain items.
• Type in product codes for items that won’t scan or codes for weighable items
• Able to recognize different products from various departments.
• Clean / maintain check stand area.
• Keep work area free from safety hazards and report any hazards found to management.
• Determines cash back transactions and verifies change to be given is correct.
• Completes necessary paperwork for opening and closing procedures.
• Count money for periodic pickups.
• Obtains change before running out.
• Sack customer’s groceries as needed.
• Knows all forms of payment including food stamps, WIC, credit cards, debit cards, checks or cash.
• Orally communicate with customers and co-workers on products, prices and method of payment.
• Deals with upset customers and notifies the appropriate person to resolve conflicts.
• Understands the procedures for directing customers in obtaining refunds, returns, or exchanges.
• Discreetly notifies managers of items needing attention.
• Deals with multiple customers professionally.

Secondary Job Duties :

• Keep bag racks filled and maintained.
• Put up discarded or returned merchandise.
• Stock front end candy, gum and tobacco products.
• Return carts to corral.
• Present favorable impression in dress, personal hygiene and business attitude.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties assigned by management.

QUALIFICATIONS

• Prefer a minimum of High School diploma or GED equivalent, some college would be helpful.
• Demonstrate basic math skills to give change or count down till for pickups.
• Excellent customer service skills.

COMPETENCIES

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands :

• Occasionally-Carrying up to 35 lbs., stooping, kneeling, and crouching.
• Frequently- Walking on tile / concrete, balancing, bending, pushing up to 35 lbs, talking, and smelling.
• Continuously-Standing on tile / concrete, pulling up to 35 lbs., lifting up to 35 lbs., reaching above waist / overhead, seeing, hearing and manual dexterity.

Safety Risk Factors :

• Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• Continuously- Twisting of back and neck.

Other :

• Working environment involves inside with controlled temperatures.
• Varied, irregular schedules.

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