Job Description
Job Description
Role : This position is responsible for production support, project implementation, and maintenance for all systems and applications central to running Blaze’s business including, but not limited to : core banking platform;
accounting and profitability systems; card and ATM processing; monitoring Core third party integrations.
Blaze is currently offering a bonus for DNA experience for $5,500 paid over a 2 year period, and $2,000 for Non-DNA experience paid over a 1 year period for all branch and member experience center positions.
Major Duties and Responsibilities
Production support
- Complete analysis, configuration, maintenance, support, reviews, and / or implementation of Core Financial System.
- Deploy, maintain, and trouble shoot core business application, including servers, associated hardware, network, endpoints database storage, backup devices, and other systems as determined.
- Resolve assigned IT Requests or system inquiries from internal associates and business partners.
- Identify and implement best practices to protect data. Assist to develop test plans to support systems disaster recovery.
- Integrated banking solutions and peripherals
- File Transmission
Systems Maintenance
- Core Financial Release Implementation
- Support Hardware upgrades
- Support job automation tools, job automation, and scheduling
- Documentation of system configuration
Project Implementation
- Provide functional specifications for Core Financial System, identifies user needs, analyzes options and alternatives, and evaluates functionality.
- Implement projects ranging from small enhancements to those with multiple integrated systems.
- Participation in all phases of the project life cycle with emphasis on design, development and testing.
Serves as an advisor to the IT Technology Specialists
- Demonstrates leadership / mentoring qualities to motivate, coach, and train others.
- Develops and maintains a cooperative working relationship with credit union management
Other Duties
- Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
- Exhibit Blaze’s 5A culture Ambassador, Achievement, Ambition, Ability and Attitude
- Regular and predictable attendance
- Perform other duties as assigned to support effective department operation
Experience / Education / Certifications / Licenses
- High School degree or equivalent
- Experience supporting end users on DNA Core Financial System
- 4 to 5 years system analyst experience; server, application implementation, application development, system administration, business systems analysis and system training in a corporate environment;
or equivalent combination of education experience.
Demonstrated Knowledge
- Ability to use a wide variety of third-party technologies, applications and tools
- Comfort with frequent and incremental system table configurations, testing, and deployment.
- Understanding of automation and automation tools e.g. Go Anywhere or Opcon
- Data Management Skills
- A focus on successful business outcomes
- Understanding of Microsoft Products and Excel
- Problem solving and creative thinking skills
Communication Skills
Ability to develop and implement responses to members / staff to document and develop new and ongoing techniques to improve processes;
written communications draw from expert information from the field whether as an individual contributor or manager
Physical Requirements
Ability to sit an stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs