Customer Service Representative II
VirtualVocationsSpringfield, Massachusetts, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Service Representative II - RGA (remote USA).
Key Responsibilities
Responds to and resolves customer / sales requests including returns, pricing credits, and defective products
Collaborates with other departments to ensure accurate and timely processing of credits and returns
Adheres to service quality standards and stays updated on new processes and initiatives
Required Qualifications
2 years of customer service experience in an ACD environment
Strong knowledge and understanding of mainframe systems
Good PC and Excel knowledge, along with excellent keyboarding skills
Ability to balance multiple assignments and prioritize tasks efficiently
Participation in Continuous Improvement and support for PPI projects
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Customer Service Representative Ii • Springfield, Massachusetts, United States
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