Information Technology Support Specialist
This role is 100% Remote.
This is an IT Help Desk role for the HEALTHCARE Industry.
Comments / Notes : 100% remote
100% remote
6 month CTH (Will convert or extend depending on performance)
5 positions
class starts in February
18 / hr pay
Job Description : Position Purpose
Position Purpose
The CSRM IS Technical Support Specialist serves as a resource and local primary point of contact for customer's issues and requests for
information technology services and support. The CSRM IS Technical Support Specialist provides high quality end user IS / IT services to all Providence employees, partners, and customers, while also delivering an excellent customer service experience.
KEY POSITION ACCOUNTABILITIES
Primary Duties
1. Demonstrates Providence Health & Services core values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors;
and provides quality service in the performance of work assignments and duties.
2. Maintains established department policies and procedures, Improving Organization Performance program, and patient / customer safety standards.
Technical Duties
1. Provide high quality end user support and services while providing excellent Customer Service to all Providence employees and partners.
2. Triages customer issues and requests through various tools, troubleshooting and resolving end-user technology issues.
3. Assign ITSM tickets to all other IS disciplines, and document all activity appropriately, while communicating appropriate status to the end user.
4. Repair, replace, and update Personal Computers and other computing hardware.
5. Repair, replace, and update Smartphones, Tablets, and other mobile computing devices.
6. Repair, replace, and update printers and related hardware.
7. Repair, replace, and update computing accessories.
8. Installs applications as directed
9. Work directly with Desktop Engineering and other IS organizations to provide feedback and testing results on computer images to ensure stable computing environments.
10. Work with all Providence IS organizations to accommodate customer issues and requests, and follow them
through to completion.
11. Escalate incidents related to software, hardware and interfaces, documenting progress and resolution of incidents.
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