AVP, Change Manager

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe, and Asia, we recognize that our success is derived directly from those who matter the most : our people .

At Sompo International, our values of integrity, collaboration, agility, execution, and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry.

Do you have the skills to fill this role Read the complete details below, and make your application today.

Sompo has a unique opportunity for an AVP, Change Manager in our Insurance Operations team.

The Change Manager will assist end-to-end business and functional leaders with business readiness for a variety of insurance underwriting technology and process improvement change initiatives.

This role will collaborate with IT Project Managers, Product Owners, and Business Analysts to manage end-to-end business resources for planning, estimating, implementing, and measuring results to ensure delivery on-schedule and on-budget.

Location : This position will be based out of our Charlotte, NC, Chicago, IL, Morristown, NJ office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long-lasting careers.

What you’ll be doing :

• Implement business plans for technology and other operational process initiatives to ensure adequate integration of required skills, including business and function knowledge, change management, training, communications, business analysis, etc.
• Provide thought leadership and oversee plans to ensure business satisfaction and adoption with technology and operations initiatives.
• Manage and prioritize User Acceptance Testing (UAT) plans by identifying resources and timelines.
• Partner with IT for planning and status meetings.
• Develop business user communications, and provide Stakeholder and Project Management Office updates.
• Function as the escalation path for business issues and decisions to support IT.
• Change champion for new technology and process adoption.
• Track metrics and measures of business / operational success.
• Create and maintain RAID log and escalate business-related issues.
• Build and manage business go-live cutover plans following playbook template including user training, communication plans, and conversion shells to minimize business interruptions.
• Identify lessons learned for continuous improvement to implementation playbook.
• May have direct or matrix management responsibilities over subject matter experts (SME).

What you’ll bring :

• 5+ years Insurance Operations, Project Management, or Business Analysis Experience.
• Guidewire Policy Center and other Guidewire product experience a plus.
• Project Management experience or certification a plus.
• Bachelor’s Degree preferred.
• Excellent communication, presentation, documentation skills. Ability to communicate with all levels of the organization including technical staff, business users, and executives.
• Ability to multi-task in a fast-moving environment.
• Accurate, analytical, and attention to detail.
• Big picture and customer service focused.
• Experience participating in IT-related projects.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions we are passionately committed to equal opportunities.

We do not discriminate based on race, color, religion, sexual orientation, national origin, or age.

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