Overview
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.
As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.
Responsibilities
Job Responsibilities :
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Qualifications
Job Requirements :
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English / Spanish bilingual is a plus
Physical Requirements :
- Must be able to sit and / or stand for long periods of time.
- Ability to lift 15 lbs.
- Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
Benefits :
Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.
Pay :
The approximate hourly wage range for the Customer Service Representative in California is between $17.28 and $19.00.
We strive to demonstrate our Core Values in all positions at PLS :
Communication Customer Focus Integrity and Trust Teamwork Results
Customer Service Representative
Key Responsibilities:Provide first call resolution on inbound customer interactions and handle escalationsRespond to customer inquiries regarding order status, returns, and product supportDocument customer interactions accurately in the CRM systemRequired Qualifications:Prior customer service experi...
Customer Service Representative CSR
Understand and recommend the bestproducts/services to meet customer needs. Effectively communicate with both internal andexternal customers identifying their needs and resolving complexissues via telephone and electronic means. Navigatemultiple computer applications while assistingcustomers. Interac...
Customer Service Representative ( REMOTE WORK )
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits....
Customer Service Representative
Proven customer support experience or experience as a Client Service Representative. Customer orientation and ability to adapt/respond to different types of characters. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business ...
Customer Service Representative
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. The approximate hourly wage range for the Customer Service Representat...
Work From Home Customer Service Representative - Part Time
Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the...
Customer Service Representative
Customer Service Representative. OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:. Ability to provide personable, friendly customer service to internal and external customers. Rental Car/Tow companies to provide one-stop service to all customers while maintaining a bro...
Part Time Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Customer Service Representative
Customer Service Representative. A successful Member Advocate I ensures member satisfaction by providing superior customer service and displaying a willingness to help at all times while maintaining a professional demeanor. Member Services Representatives are expected to assess the needs of the call...
Work From Home Customer Service Representative
As a Work From Home Customer Service Representative, you'll be the voice of Connexzia, providing exceptional support to our valued customers. We take pride in delivering top-notch products and services to our clients, and our customer service team is at the heart of it all. We're on the lookout for ...