Operations Manager for ABA Center

Job Description

Job Description

About Accel Therapies

At Accel Therapies we specialize in Applied Behavior Analysis (ABA) and other therapies. We provide best-in-class, evidence-based treatment programs for children with autism and other developmental needs within a comfortable, positive, and family-oriented environment.

What sets us apart is our focus on an individual connection with our clients and our commitment to life-changing outcomes for families.

We love what we do and are grateful for the opportunity to work with our clients and families!

Job Description

We're looking for a smart, energetic Operations Manager to join our team. As the Operations Manager, you'll be the go-to person for managing all aspects of our Riverside Center operations.

From taking care of our amazing clients to supporting our dedicated staff and ensuring everything runs smoothly day-to-day, you'll play a crucial role in providing top-notch therapy services to our kiddos and families.

You'll work closely with the Clinical Director and also interface with therapists, other administrators, and families.

Responsibilities

Client Management

• Conduct outreach, manage relationships with our local network of providers, and get the word out about our center and services!
• Articulate the value of our services to interested potential clients, answer their questions and meet them where they’re at, and help them get excited about our program.
• Roll out the red carpet for clients in the assessment phase and keep open lines of communication with families, addressing their concerns and providing progress updates.
• Handle client scheduling like a pro, making sure our therapy resources are used effectively and services are delivered on time.
• Always keep an eye on client satisfaction, implementing improvements and addressing any issues or complaints promptly.

Staff Supervision and Development

• Work directly with our centralized recruiting and people management teams to recruit, hire, and train a dream team of ABA therapists and support staff.
• Provide ongoing support, coaching, and feedback to help our therapists grow and excel in their roles.
• Develop exciting professional development programs to enhance staff skills and keep them up to date with the latest ABA therapy practices.
• Conduct regular performance evaluations and help our team members advance in their careers.

Operational Efficiency

• Implement existing operational policies and procedures that keep our center running smoothly day in and day out.
• Optimize the utilization of therapy resources, including assessment tools, materials, and equipment.
• Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
• Keep accurate records, documentation, and data collection systems in line with regulations and quality standards.

Compliance and Quality Assurance

• Stay up to date with regulations, laws, and accreditation standards that apply to autism therapy centers.
• Ensure we comply with all the necessary regulations and maintain our licenses and certifications.
• Regularly conduct audits to make sure our quality assurance standards are top-notch.
• Implement and enforce safety protocols to create a secure and healthy environment for our clients and staff.

Communication and Collaboration

• Foster effective communication and collaboration among our therapy team, families, and other stakeholders.
• Lead team meetings along with the Center Director to share important updates and ensure we’re all on the same page.
• Collaborate with the Center Director and other teams to align our operational strategies with the center's goals.
• Be our center's friendly face in internal and external meetings, and community events, promoting our services and building strong relationships.

What qualifications do you need to be successful in the role?

• A High School Diploma or equivalent (GED) is required
• A Bachelor's and / or a Master's Degree in a relevant field (e.g., business, marketing, healthcare administration) is highly preferred
• 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting required
• Bilingual in Spanish is HIGHLY preferred
• Confident and friendly demeanor and experience effectively communicating with individuals in person and over the phone.
• Strong knowledge of Applied Behavior Analysis principles and practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage resources, budgets, and operational processes.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

What benefits will you enjoy?

• Hourly pay : $28-32 / hour
• Paid time off / sick time
• 401(k) + 4% match
• Paid drive time and mileage reimbursement
• Paid initial and ongoing training program
• Opportunities for quick career advancement based on performance
• Frequent social events and team lunches
• Healthcare (medical, dental, and vision benefits) for employees who average 30+ hours

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