Job Description
Job Description
We have an exciting opportunity for a Customer Service Specialist to join our growing team! If you are passionate about delivering the highest level of service apply today!
As a Fast 55 award winning, industry leading, pharmaceutical distributor, KeySource supplies the generic pharmaceutical needs of Pharmacies, and Healthcare providers across the United States.
Our culture is one that believes we are better together.
What’s in it for you?
- Competitive Salary + Bonus
- Paid Training
- Comprehensive benefit package
- Flexible Spending Account
- 401(k) + Company Match
- Flexible PTO, & Paid Holidays
- Paid Life Insurance
- Paid Short-Term & Long-Term Disability
- Paid Employee Assistance & Health Advocacy Programs
What you will do :
- Facilitate a variety of tasks to support customer needs, to enhance the customer experience.
- Manage inbound call queue, helping callers with customer service needs (returns, shipping issues, credit issues, etc.) and forwarding sales related calls to the appropriate parties.
- Facilitate returns process on behalf of the sales team, including delivery of RMA / label to customer.
- Document all calls in CRM system.
- Provide back-up support to sales coverage team, as needed.
- Facilitate communication between departments or external parties to resolve logistics issues, account transfers, returns, etc.
- Demonstrate a high standard of customer service to internal / external customers, using company resources to effectively solve problems.
- Process purchase orders for customers.
- Update account records with appropriate data.
What you’ll need :
- Customer service experience 1 yr required.
- Telesales experience a plus.
- Data Entry experience using CRM.
- Strong communication, interpersonal, and customer service skills, with an enhanced focus on active listening, phone skills.
- Excellent time management and organizational skills.
- Strong follow through and drive to meet established deadlines.
- Self-motivated and self-disciplined.
- Knowledgeable of sales standards and customer service routines.
- Ability to adapt to rapidly changing environment.
- Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
- Highschool diploma or equivalent experience preferred.
Schedule & Location :
- Monday - Friday 11 : 30am - 8pm EST
- Hybrid or Remote potential
KeySource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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