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Assistant Cafe Manager - Phoenix

Assistant Cafe Manager - Phoenix

Caffe Vita Coffee Roasting Co.Phoenix, AZ, US
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Crafting and building community connections through our cafes by serving locally-roasted coffee.

JOB RESPONSIBILITIES

Cultivate and create community through kindness, positivity, and respect. Serve as a role model for maintaining a calm, fun, and friendly environment during high-stress or high-volume periods.

  • Person in Charge on Manager's days off.
  • Consistency in excellent leadership, verbal and written communication skills and decision-making skills.
  • Oversees and supports daily cafe operations with some ordering, banking, inventory and / or staff coaching & onboarding responsibilities.
  • Ability to be well-organized and support all coffee launches and seasonal drink launches.
  • Passion for hospitality and coffee
  • Supporting Retail Operations and Cafe Manager on any brand exposure and sales-driving strategy initiatives.
  • Supports Cafe Manager to meet established budgets and assists in any identified course correction as needed.
  • Provide excellent customer service by using and holding staff accountable to the 3 Steps to Giving Great Service and Setting the Bar standards.
  • Work a minimum number of weekly bar shifts (minimum to be determined with Cafe Manager).
  • Maintain a clean and organized cafe environment, both front of house and back of house spaces.
  • Supports the Cafe Manager on any ongoing preventive maintenance and upkeep schedules.
  • Prepare beverages for guests, meeting Caffe Vita standards.
  • Ability to perform all shifts and side-work with fluency.
  • Maintain clean, fully stocked and faced merchandise shelves.
  • Follow established protocol for submitting all orders to Caffe Vita customer service.
  • Maintain full compliance with all accounting, financial reporting, inventory and cash deposit procedures.
  • Review and respond to all communication channels in a timely way.
  • Provide staff ongoing opportunities to learn about Caffe Vita products, services and culture.
  • The ability to self-start and be proactive in providing solutions.
  • Maintain a calm working environment during high volume periods
  • Multi-task and demonstrate initiative with routine tasks
  • Handle money with accuracy and accountability
  • Participate in Caffe Vita community events and coffee cuppings
  • Demonstrate change agility and thrive in an adaptable environment
  • Above all, sets the best example of behavior, work ethic, and work quality.
  • Ability to being a be a positive team member, help bring out the best in people and cultivate a positive work environment.
  • The ability to prioritize, organize and communicate effectively and professionally is required
  • Promote creativity and innovation.
  • The drive to be part of an amazing team that is based on respect, compassion, and accountability.

KNOWLEDGE, SKILLS, ABILITIES

  • Must be at least 18 years old
  • Ability to read, write, and speak English required
  • Minimum 1 to 2 years in the coffee industry and food and beverage management experience required.
  • Always maintains a valid Food Handler Card and follows health department guidelines at all times.
  • Minimum 2 years of salesmanship and practical merchandising skills.
  • Ability to meet all speed of service expectations for Caffe Vita coffee drinks and bar flow standards with executing excellence in drink preparation.
  • Demonstrate excellence in the use and maintenance on all retail equipment such as espresso machines and Fetco.
  • Must be able to add, subtract and multiply with ease and accuracy.
  • Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays.
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales, techniques, and sales control systems.
  • Promote creativity and innovation.

    • Compensation & Benefits

  • Phoenix $22 / hr + Tips (wages determined by the following criteria : Staff size, cafe sales volume and / or specialized, technical cafe requirements such as a roasting residency program.)
  • Tips typically average $12 - $18 per hour depending on the location.
  • Employees are eligible for Paid Time Off, medical / dental insurance coverage (if working more than 25 hours / week) and 401k with matching for Full Time Employees (25hr / week)
  • All Phoenix employees qualify for Sick and Safe Time (varies by State)
  • Mentorship and positive work environment
  • Free coffee / tea drinks while on shift
  • Employee discounts of 40% on merchandise, bakery, food items whole bean coffee (50% discount).

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    Cafe Manager • Phoenix, AZ, US