Customer Service Representative
A global CRG client in Carlisle, IA is looking for a Customer Service Representative. Our client is a world leader in providing logistics solutions for multinational companies! Primary responsibilities in this position include maintaining customer service and ensuring accuracy with deliveries.
Location : Carlisle, IA
Compensation : $19.75 / hr
Opportunity : Contract
Schedule : Monday-Friday 10am-6 : 30pm
Benefits :
- All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!
- Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!
- We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.
- CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.
- CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions!
Responsibilities :
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Qualifications :
- Microsoft Office Suite experience
- High school diploma or equivalent
- 1+year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code : JN003
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