Senior Customer Support Specialist

VirtualVocations
Norcross, Georgia, United States
Full-time

A company is looking for a Senior Customer Support Specialist in Logistics & Customer Support.Key Responsibilities : Manage complex escalationsFacilitate claim resolutionCustomer and vendor interactionRequired Qualifications : Minimum 3-5 years of customer service experience, with 2 years in handling complex escalationsMinimum 1 year of experience in a 2-sided marketplaceStrong sense of ownership and ability to make independent decisionsCustomer-focused mindset with a commitment to exceptional serviceAbility to adapt to changing priorities and handle multiple tasks simultaneously

14 days ago
Related jobs
Promoted
VirtualVocations
Norcross, Georgia

A company is looking for a Senior Analyst, Customer Experience & Support. Key Responsibilities:Become the authority on customer experience and unearth deep insights on the customer journey and operations effectivenessDefine metrics for evaluating success, analyze impact on growth, and track progress...

Randstad
Atlanta, Georgia

Skills:Order Filling, Order Fulfillment, Customer support, Order Processing, Responsiveness, CRM, Sales Support, Systems Support, Typing Skills, Verbal Communication, Empathy, Follow-up, Active Listening, Telephone Etiquette Experience:Experienced2 year(s). Resolve customer issues and complaints, en...

Promoted
VirtualVocations
Norcross, Georgia

A company is looking for a Senior Director of Customer Support. ...

Zelis
Atlanta, Georgia

The Senior Customer Care Specialist role services customers by answering inquiries; resolving problems; fulfilling requests in a call center environment to ensure timely answering of customer calls and inquiries. Will interact with other Support Operations departments to facilitate excellent custome...

Promoted
VirtualVocations
Norcross, Georgia

A company is looking for a Senior Application Support Specialist. ...

TIER4 GROUP
Atlanta, Georgia

Senior Service Desk and/ or Desktop Support role supporting business professionals and executives both in-person and over the phone in a Windows and Mac environments. The Service Desk Specialistprovides a focal point for all employees when contacting the technology department for hardware or softwar...

Professional Career Solutions
Brookhaven, Georgia

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. We're seeking someone who is great with people, building relationships, and putting customers first. Previous experience in customer service or sales is a plus. Ability to listen to and underst...

Ebix Health
Johns Creek, Georgia

The Customer Support Specialist is a highly visible position responsible for first level support to our customers. Ebix Health’s Customer Support group provides end user support for our suite of software solutions. Answer, research, and resolve support requests via phone, email and web in a timely a...

AIG
Atlanta, Georgia

The Senior Specialist is an individual contributor within the Underwriting Support Unit of the unit's field operations. As the owner and principal facilitator of assigned accounts, the Senior Specialist will perform front end activities throughout the life cycle of renewal and prospect accounts from...

GDIT
Eisenhower, Fort, GA, USA

Help Desk Support Service Specialist. Help Desk Support Service Specialist. Help Desk Support Service Specialist - Intermediate. Help Desk Support Service Specialist. ...