DC Hardware Maintenance (Break / Fix) Operations Manager, Change, Risk, Budget, IMAC, Remote / Smart Hands Support 12+ Mths Cont Ashburn, VA
Loc : Ashburn, VA ( 5 days a week ON SITE) - Potential to convert
Level : Vice President
Reporting to : Global Head of Hardware Break / Fix
Job Description :
The Group : The Enterprise Data Centre (EDC) is a global organization responsible for the Firm's Enterprise Data Centre portfolio embedded within and accountable to the Firms Technology Division.
As a team they are responsible for the provisioning and management of Data Centres from initial requirements and construction through day-to-day operations as well as the placement and rack / stack of technology equipment and physical asset life cycle management.
EDC supports the Firm's business and technology requirements by delivering world-class Data Centre facility management through a global team of circa 300 professionals operating a portfolio of circa 400,000 square feet of data centre space, 32+ megawatts of critical power with an annual operating budget more than $200 Million.
Delivering award-winning Data Centre facilities management in a world-class way, EDC maximizes Data Centre stability and efficiency by focusing on operations, engineering, standards, risk agenda, capacity management, applications migrations, tooling / automation, strategy definition and execution.
Basic Function :
- Responsibility for the management of the delivery of BAU Data Centre operations across the America's including Enterprise, Colocation, Exchange, WAN and Cloud facilities .
- Proven track record of operating in a senior role which has included responsibility for culture, people, talent development and business alignment.
- This position is responsible for the overall operation and maintenance of the critical Hardware Break / fix, IMAC and Smart hands supporting IT operations across the America's Data Centre space.
- The role includes team and talent management , critical event management , incident management, problem management, change management, risk management and cost / contract management .
- In addition, this will include ownership and key relationship management with our internal clients, our, Data Centre Operations team.
- The position will be required to ensure that escalation support is available on 24x7 on-call basis, with occasional scheduled weekend work support as required.
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