LaSalle Network has partnered with a well-known company in the Deerfield, IL area. They are seeking a professional and friendly Customer Service Representative to join their team.
As the first point of contact for visitors and callers, this team member plays a crucial role in creating a positive and welcoming impression for the company.
This opportunity is 100% onsite.
Customer Service Representative Responsibilities :
- Research and / or tracking of an order
- Contacting vendors for pricing, order status and tracking
- Expediting a pick on an order or any other distribution request
- Estimated delivery dates or lead times on products
- Updates and status of repair orders
- Building solid relationships with other internal departments and vendors
- Evaluation of current processes for improvement and work on recommendations with management
- Working as a team to manage daily workflow
- Handling escalated customer issues when necessary
- Answering emails and incoming calls from internal customers as needed
Customer Service Representative Requirements :
- High School Diploma or equivalent
- 2 years of Customer Service Experience
- Proficient in Microsoft Office applications
- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders
- Excellent organizational and creative problem solving skills
- Excellent typing and data entry skills
- Demonstrated resourcefulness with critical attention to detail
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadline
- Demonstrated ability to quickly learn new systems and processes and put them into practical use
If you feel that you meet the qualifications and requirements for the Customer Service Representative position , please apply today!
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