Service Desk Technician (100% Remote)
Service Desk Technician (100% Remote)
Longterm
Roles and responsibilities of the Service Desk Technician I position include
Service Desk Support : Diagnoses and resolves basic hardware and software issues. Troubleshoots low complexity network and connectivity problems.
Assists users with account setup, password resets, and access-related issues. Utilizes remote support tools to assist users located offsite.
Provides guidance on remote connectivity and virtual collaboration tools. Monitors system performance and report issues to the IT team.
Ensures tickets are closed within specified timeframes per established service level agreements. Escalates complex problems to the appropriate IT teams when necessary.
- Hardware / Software Deployment : Assists with installing, configuring, and upgrading hardware and software as needed. Collaborates with other IT teams on the implementation of new technologies.
- Linux Administration : Administers Linux-based servers and troubleshoot Linux-related issues.
- Documentation : Maintains accurate and up-to-date documentation of support activities, solutions, and configurations.
- Training : Assists with facilitating training sessions for users on basic hardware and software usage.
Minimum Requirements
- High School Diploma or Equivalent
- 0 2 Years of Service Desk Experience
Preferred Education, Experience, & Certifications
- Some Insurance Industry & Guidewire Applications Experience
- Bachelor’s Degree in Information Technology, Computer Science, or a Related Field
- IT Certifications (e.g. CompTIA A+, Microsoft Certified IT Professional)
IT Service Desk Technician
The IT Service Desk Technician acts as the face of IT and serves as the primary interface between the Boston Red Sox employees and the IT Department. Experience working in a Service Desk or Desktop Engineering role, with 2+ years experience desired. Monitor the IT Service Desk queue and resolve Leve...
Field Service Technician (Remote) - Boston Area
Business Growth: This position contributes to achieve specific service related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values to allow service to permeate through everything we do. With a focus on always putting cu...
Field Service Technician (Remote) - Boston Area
This position contributes to achieve specific service related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values to allow service to permeate through everything we do. With a focus on always putting customers first, ou...
IT Service Desk Technician
Experience working in a Service Desk or Desktop Engineering role, with 2+ years experience desired. Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies. Experience with Windows 10 and Service Desk support is mandatory. Proficiency wit...
Manager Patient Financial Services ( HB ) Denials and Appeals 100% REMOTE Full Time Facility: Beth Israel Lahey Health - Non Executive Charlestown, MA 05/20/2024
Under oversight of the Director, the Manager, BILH Patient Financial Services Hospital Billing is responsible for leading efficient day-to-day hospital operations of a diverse Patient Financial Services team for a large multi-facility healthcare system with future expansion anticipated. Responsible ...
Senior Workday Business Analyst - 100% Remote
The Senior Workday Business Analyst (SWBA) will work with administrators across the institution to assesstheir business needs and challenges and develop business process solutions that follow industry bestpractices.They will be very detailed, self-motivated, results oriented, and excellent communica...
Senior Workday Business Analyst - 100% Remote
Orient residents to program services and treatment procedures appropriate to their needs. Assist in the referral process when a resident requires additional services following discharge. Promote the programs and services of Heritage Healthcare through formal and informal interactions with the commun...
IT Service Desk Technician Co-Op
The Information Technology department is looking for a co-op to join our IT Service Desk team during the fall semester. Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines. Assis...
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Administrative and Technical Support Specialist - Security Clearance Required
Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U. Our Senior Leaders, Subject Matter Experts, and Operationa...