Customer Service Representative
Job Category : Operations Requisition Number : CUSTO001098 Showing 1 location Job Details
Description
To ensure we retain our position at the forefront of this exciting and rapidly-developing global industry, it is essential that we find new people to work with us, who understand our company values and want to share in the future success of the business.
SEKO is a customer centric company, which means we place our customers first at all times. If you relish a challenge, feel you have what it takes to work at the peak of the global logistics industry, enjoy a heavy-volume, fast-paced environment, and want to interact directly with SEKOs customers and partners and the consuming public, we are looking for an experienced Customer Service Representative to join the Customer Service team.
Key responsibilities
- Respond to phone calls and emails from SEKOs customers and partners as well as consumers inquiring about shipment status
- Enter shipment data into SEKOs systems, including recoveries, PODs, and alerts
- Schedule pick-ups
- Enter new accounts into SEKOs systems and perform maintenance on existing accounts
- Resolve issues with shipments by engaging with SEKOs partners
- Comply with SEKOs C-TPAT Security Profile
- Expected to uphold SEKOs Core Values
Education And / Or Experience
- High School Diploma or GED Equivalent
- 3-5 Years in a Customer Service role
Other Qualifications
- Logistics industry experience a plus
- Project managing is a plus
- Call center experience a plus
- Demonstrated proficiency and understanding of Microsoft Office, Email and general computer functions
- Proficiency in data entry required
- Ability to prioritize, handle multiple projects simultaneously, and achieve goals on time
- Ability to work independently with general guidance
- Ability to work with cross-functional teams
- Excellent written and verbal communication skills
SEKO Logistics does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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