Assistant Director, Recruitment and Admissions Operations

I. JOB OVERVIEW Job Description Summary : To spark new thinking, just add friction. Your unique perspective and experiences can make you successful in your career.

At the George Washington University’s , you’ll collaborate with a diverse group of experts from across disciplines and backgrounds, who will challenge you to rethink assumptions, test your ideas, and look at ways to make the greatest impact.

Here, you’ll learn how to use your skills to make an impact that ripples outward through industries and communities, elevating your career trajectory and connecting you to corners of the world you never thought possible.

The College of Professional Studies (CPS) seeks an outstanding and forward-thinking individual to be the Assistant Director, Recruitment and Admissions Operations.

The ideal candidate will have solid experience using CRM systems for admissions and recruitment practices, excellent communication and collaboration skills, and a proactive approach to problem-solving and continuous improvement.

Reporting to the Director, Recruitment and Admissions, the Assistant Director will be a collaborative partner with a high premium on customer service who will collaborate on the development, implementation, and evaluation of recruitment strategies, policies, and procedures.

The Assistant Director will be an integral member of a team of professional recruiters. The team uses recruitment data and experience to provide important insights and recommendations for achieving the annual enrollment goals.

The core role of the Assistant Director is to execute strategic recruitment initiatives by analyzing recruitment data and to provide support in the management and maintenance of the Customer Relationship Management (CRM) system.

The Assistant Director will support the recruitment, admissions, and marketing teams by ensuring the CRM is effectively utilized for lead generation and new student enrollment.

Responsibilities include assistance on system updates and enhancements, monitoring CRM performance, and producing regular reports to inform lead generation.

This role involves assisting with the integration of the CRM system with other software to ensure seamless data flow and compatibility.

This role involves supporting the implementation of CRM strategies to enhance prospect / lead engagement and streamline data management, as well as providing training and support.

Specific responsibilities include :

• Train colleagues on the CRM system and provide ongoing support and guidance.
• Create and maintain documentation for CRM processes.
• Conduct regular data cleansing to ensure the system is free of duplicate and obsolete data.
• Generate reports to aid management in decision-making and projection modeling.
• Work with colleagues to ensure the CRM operates effectively.
• Design and implement workflows, managing CRM-related projects.
• Monitor system performance, troubleshoot minor issues, and liaise with IT and vendors when necessary.
• Coordinate information sessions and visits for prospective students as assigned.

Perform other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

This is a remote position. Occasional in-person meetings in Washington, DC or Alexandria, Virginia are required. Some travel required for in-person recruitment events.

Reliable transportation is required. Certain weekends and evenings may be required for recruitment activities. Minimum Qualifications :

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study.

Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses / Certifications / Posting Specific Minimum Qualifications : Preferred Qualifications :

• Demonstrate foundational knowledge of CRM in admissions and recruitment practices is preferred.
• Demonstrate excellent oral and written communication skills.
• Ability to take a wide-range approach to problem-solving and decision-making through objective analysis, critical thinking, and planning.
• Experience working with CRMs and academic databases such as TargetX, Slate, and Banner is highly desired.
• Ability to develop and provide reports that impact planning and strategic formation is ideal.

Hiring Range $45,925.13 - $75,829.87 GW Staff Approach to Pay