Key responsibilities include :
- Coordinating with multiple Detla divisions and the third-party vendor to address system related issues realted to performance, bugs, and related trouble-shooting
- Actively participating in weekly vendor support calls
- Partnering with operational safety leaders to assess and maintain system functionality and relevancy
- Liaising with IT regarding system interfaces (HR and User feeds, Crew feeds, flight information, logbooks, AWS / EDW issues, etc)
- Providing timely responses to internal support requests including :
User role and / or permission modifications, role auto-assignment definitions and rules, user activation / deactivation
- Workflow trouble-shooting, Configuration management (i.e. email templates, site drop down lists, taxonomy)
- System performance or bug support issues
- Effectively communicating system deficiencies and requirements to the third-party vendor
- Reporting and managing manually-assigned roles for employees, partners and vendors, including peridically auditing roles and users to ensure compliance with internal security requirements
- Participating in user testing on new releases as required
- Proactively communicting with the Manager, SMS & ASAP on all system-related issues
- Practice safey concious behaviors in all aspects of operational processes and procedures.
Job Qualifications :
To be successful in this position, the candidate must possess a strong background / experience with :
Computer systems administration
Database usage and administration
Manipulating large data sets
Microsoft Excel and Microsoft Access
Troubleshooting and problem solving technical / systems issues
In addition, the candidate must have :
The ability to understand complex systems and workflows
Good verbal and written communication skills
Strong problem-solving skills (ability to navigate and work through many unknowns )
Good project management skills
Curiosity, desire to learn, spirit of continuous improvement
Customer Support attitude :
- Ability to work with ongoing, daily customer issues and requests
- Ability to prioritizing customer response above other job duties same-day response to requests
- Ability to occasionally work at late-night or weekend hours
Self-starter / self-directed capabilities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
To request reasonable accommodation, contact HR department by sending an e-mail to redacted .
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