Social Support Program Manager

VirtualVocations
Far Rockaway, New York, United States
Full-time
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A company is looking for a Social Support Enablement Program Manager.Key ResponsibilitiesOrchestrate social media monitoring and proactive engagement to address user concernsDevelop and implement global social care strategies to enhance operational efficiencyUtilize data-driven analysis to evaluate program performance and drive improvementsRequired Qualifications7+ years of program management experience in customer support operationsProven success in driving large-scale improvement initiativesIn-depth knowledge of social platforms and analytics toolsExperience with enterprise social media management platformsTechnical proficiency, including SQL and API usage

2 days ago
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