Senior Manager, Business Process Manager

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual.

Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.

Take your career farther than you thought possible.

Position Summary

Support the design and deployment of the Business Process Management program to manage and optimize key GPS processes in partnership with cross-functional Business Process Owners.

This position will be critical to enabling the organization to streamline operations, enhance efficiency, and achieve functional objectives to improve quality, capacity (productivity), and urgency (cycle times), while cultivating a foundational end to end process mindset that values and leverages operational measures to realize data driven continuous improvement.

Key Responsibilities

Process Mapping and Improvement : Provides insights on process mapping, performance management and continuous improvement projects.

Meticulously examine using data analysis tools and techniques to identify inefficiencies, bottlenecks, and areas for improvement.

Centralize and automated process maps to drive efficient day-to-day execution of activities.

• Process & Performance Management : partner with cross functional business leaders and subject matter experts (Business Process Owners, Global Process Owners / Leads) to optimize process mapping, establish and report process measures to track and manage critical health indicators and performance targets.
• Continuous Improvement : Project manage process improvement initiatives, including defining project scope, setting goals, creating project plans, and coordinating resources to ensure successful implementation and realization of business benefit.
• Industry and Technical Knowledge : Identify and embed relevant external best practices, technologies, frameworks, and tools used in business process management, such as performance management, process modeling software, workflow automation tools, resource planning systems, etc.

Qualifications & Experience

BS / BA Degree in Business Management or related field required; advanced degree in related discipline preferred (e.g.

Degree in Life Sciences (MBA, MS, PhD, Pharm D).

Demonstrated experience in project management, operational excellence / continuous improvement, and change management;

certification a plus but not required .

• 3-6 years of experience. Preferred experience in operational excellence and or process improvement within the pharmaceutical industry (six sigma training is a plus)
• Familiarity with relevant technologies and tools used in business process management, (e.g., ADONIS, OnePlan, MS Project, Visio).
• Excellent communication and interpersonal skills, with the ability to interface with a broad range of internal and external stakeholders at all levels of the organization.

This includes the ability to listen, understand requirements, and convey information clearly and concisely.

Ability to lead and motivate teams, facilitate discussions, and influence stakeholders to drive process improvement initiatives.

This includes the ability to inspire and empower others, resolve conflicts, and foster a culture of continuous improvement.

• Proficiency in and demonstration of critical thinking, problem-solving, and decision making.
• Anticipates needs and assesses and manages business and organizational risks.
• Demonstrated innovation, flexibility, open-mindedness, and adaptability to meet objectives in a rapidly changing environment with shifting priorities.
• Track record of commitment to Quality in all areas
• Prior success in situations requiring adaptability flexibility.
• Ability to build trusting relationships, lead large / complex programs, and work across divisions, diverse business backgrounds, and cultures.
• Exhibits confidence and professional diplomacy while effectively relating to people at all levels (internally and externally)
• Has proven track record on delivering results.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients’ lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary.

Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs.

The occupancy type that you are assigned is determined by the nature and responsibilities of your role :

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility.

For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture.

For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations / adjustments and ongoing support in their roles.

Applicants can request a reasonable workplace accommodation / adjustment prior to accepting a job offer. If you require reasonable accommodations / adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to .

Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.