Description
Responsibilities and Duties :
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
Maintain order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems; coordinate, expedient response to emergency conditions such as fire, safety hazards and threats to life and / or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
- Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
- Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty;
report any alarms similarly.
- Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
- Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.
- Check employee packages as they exit to ensure no food or property is being removed. Screen persons entering this entrance for purpose and authorization.
- Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items.
Mail out claimed items to owner.
- Provide accurate information to inquirers for directions, hours of operation, etc.
- Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
- Assist guest with door lock problems using moderately complex hand-held electronic apparatus.
Other Expectations :
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
This includes nights, weekends and / or holidays.
- All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
- Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
- Complies with health and safety rules, regulations and procedures to maintain a safe environment.
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