Senior Manager, SMB Merchant Experiences

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.

PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.

We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.

We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary :

We are seeking a highly skilled and experienced Director to join our team as the lead for SMB Experiences. In this role, you will be responsible for defining the end-to-end journey for merchants engaging with PayPal, from onboarding through ongoing engagement, across web and mobile experiences.

You will partner closely with internal stakeholders to bring this vision to reality and drive incremental engagement with PayPal's merchant base.

As a senior member of the team, you will have the opportunity to shape the direction of our business strategy and drive impact across the organization.

Job Description :

What you need to know about the role

We are seeking a highly skilled and experienced Director to join our team as the lead for SMB Experiences. In this role, you will be responsible for defining the end-to-end journey for merchants engaging with PayPal, from onboarding through ongoing engagement, across web and mobile experiences.

You will partner closely with internal stakeholders to bring this vision to reality and drive incremental engagement with PayPal's merchant base.

As a senior member of the team, you will have the opportunity to shape the direction of our business strategy and drive impact across the organization.

Meet our team

Over 30M SMBs around the world trust PayPal to pay and get paid. The SMB Business Solutions team has a mission to expand the suite of products and services that PayPal provides to SMBs beyond payments-with a vision of making PayPal the place SMBs come to run their business holistically.

Our team leads the strategy and commercialization of new offerings in conjunction with product, engineering, design, marketing and other teams.

Your way to impact

• Create the strategy for how PayPal should engage with SMBs onboarding to, and managing their businesses through, our platforms and translate that vision into a clear plan with strong execution
• Define bundle constructs and pricing across the suite of products and services beyond payments that PayPal brings to market for SMBs
• Determine how best to enable these capabilities across all PayPal channels / brands (e.g., Venmo)
• Leverage AI to deliver high-value, personalized, self-service interactions with our customers

Your day-to-day

• Balance product, commercial and resource considerations to drive optimal outcomes for our customers, always thinking customer-back
• Partner closely with product, marketing, finance, design and other critical stakeholders to prioritize and execute on the introduction and adoption of these new experiences, cross sell and upsell into the user base, and enable optimizations.
• Monitor key metrics and KPIs to track progress against delivery targets and growth goals; actively navigate potential issues and provide regular updates to senior leadership.
• Stay informed about industry best practices, emerging trends, and new technologies related to product growth and user acquisition.

What do you need to bring

• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Critical thinking and problem solving
• Ability to manage change and ambiguity with an action-orientation / drive - must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Superb leadership and influencing skills
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• History in business strategy and / or product development preferred
• Experience in financial services, payments or eCommerce preferred

Additional Job Description :

Subsidiary : PayPal

PayPal

Travel Percent :

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.

For more information, visit https : / / www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$99300 to $216040

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you.

That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

To learn more about our benefits please visit https : / / www.paypalbenefits.com.

Who We Are :

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at redacted .

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.

Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.

We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.