Job Description
Job Description
Description
The Customer Service Specialist processes orders, makes changes to orders and escalates customer concerns as needed. This position provides product and service information and resolves queries.
The Customer Service Specialist will ensure the accuracy of data entry and ensure all orders are shipped to meet customer requirements.
What you'll do :
- Handle day-to-day order processing for assigned accounts, including handling reworks as requested by the customer
- Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy
- Handles tight deadlines and changing priorities
- Answer phone calls and respond to the shipping office window
- Processes credit memos, as necessary
- Interface with customers to relay operational requirements to our warehouse staff
- Responds to general customer service inquiries related to tracking & tracing
- Serves as liaison between chain order and warehouse
- Create shipment orders utilizing our Transportation Management Software
- Adheres to company policies, procedures, and work rules
- Performs other duties as assigned
What you'll have :
- Must be able to communicate effectively with customers, vendors, and employees
- Ability to multitask, problem solve and prioritize work
- Ability to work independently or as part of a team
- Strong data entry skills and attention to detail are required
- Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams)
- 3 years of customer service experience preferred
- Bilingual Spanish / English preferred
What we'll offer :
- 8 paid holidays and 1 additional floating Diversity Day
- PTO program based on role and tenure, starting at 15 days!
- Incentive Bonus Program based on role within STG
- Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options
- 401K program with Employer match
- Wellness programs
- Additional benefits including recognition program, financial education and engagement activities
- STG benefits can be found here : https : / / dbg.nfp.com / stg -benefits-summary /
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