Customer Experience Specialist
VirtualVocationsColumbus, Georgia, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Specialist to enhance client experiences through operational excellence.
Key Responsibilities
Manage ticket triage and monitor customer support queue for operational efficiency
Support special projects and process improvements to enhance client experience
Conduct service recovery activities and collaborate with cross-functional teams
Required Qualifications
3+ years of experience in customer experience, support, or operations for a US-focused brand
Strong judgment and de-escalation skills
Ability to manage multiple priorities and work independently
Experience with CRM, ticketing, or workflow management tools
Proactive problem-solving mindset and willingness to take ownership of tasks
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Customer Experience Specialist • Columbus, Georgia, United States
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