Manager, Technical Writing & Documentation

Manager, Technical Writing & Documentation

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Position Summary

Over the last few years, Samsung has been investing in building a portfolio of engaging services across its devices to complement its market-leading hardware business, while leveraging its unparalleled global distribution footprint.

These services, coupled with a vast partner network and proprietary data, generate a massive opportunity for ad-based monetization.

Six years into this journey, Samsung Ads is a highly successful and fast-growing business. This business and its continued future success depend on the products, technologies, and tools owned by the Global Ads Product & Engineering team.

Hundreds of people strong, with a substantial presence in five countries, the Global Ads P&E team is a dynamic and complex organization, operating across a broad spectrum of product and strategic domains.

We are looking for a Manager, Technical Writing & Documentation to build and grow our Technical Writing and Documentation Team.

The ideal candidate is an experienced Technical Writer, supportive people manager, strong multi-tasker, and skilled editor.

Applying your deep technical knowledge, thought leadership and collaborative know-how, you will lead a team of Technical Writers who develop documents for internal and external users and customers, along with giving feedback and setting direction for outstanding technical product documents.

You will oversee both internal and external technical documentation, processes, and tooling with input from all business areas ensuring the system and content is functional, up-to-date, and aligned with our platform and roadmap.

Role and Responsibilities

This is a player / coach role that will lead the team while also being responsible for the doc set of one or more product areas.

The ideal candidate will be able to share a portfolio of documentation written for diverse audiences, including technical and non-technical readers.

The role will report into the Head of Global Product Operations for Samsung Ads in Mountain View, CA.

What You Will Do

• Work closely with engineering, product management, product marketing and other organizational stakeholders to create resources that document what our AdTech software products do, enable our partners to leverage them, and establish a strong relationship with the Samsung brand.
• Lead a team of strong technical writers who document Ad products for users, administrators, and developers.
• Work with the team to build and refine processes to ensure product documentation is complete, accurate, and accessible.
• Own and maintain doc sets as a writer (including writing articles, user guides, and so on).
• Assess documentation performance and leverage data-based insights and CMS features to improve access.
• Assess documentation quality, completeness and fitness and identify and implement strategies or tools (e.g. style guides, templates, controlled vocabulary) to address any gaps as well as drive improvement.
• Build and maintain strong relationships with colleagues across the company and partner with them on improving product documentation.
• Manage key performance indicators to track progress of key metrics and goals.
• Facilitate and manage relationships with documentation tool vendors.
• Hire, onboard, and develop new team members.

Skills and Qualifications

Requirements

• 6+ years of technical writing experience, preferably in a technical domain, creating documentation and related resources for both technical and non-technical audiences.
• 2+ years of experience managing a team of writers.
• 2+ years of experience independently driving technical documentation projects.
• Experience driving documentation strategy, tool selection, and content currency for API or developer documentation.
• Experience working within a developing information architecture and familiarity with knowledge management concepts.
• Experience defining, measuring, and being accountable for key metrics and performance indicators around the effectiveness of documentation.
• Ability to grasp complex technical concepts and translate them in comprehensive, accurate, accessible and easy to understand documentation.
• Proven ability to work independently, collaboratively, with ability to handle multiple management tasks and writing assignments simultaneously.
• Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities.
• Great communicator, both verbal and in writing, with strong technical aptitude and the ability to learn quickly.
• Experience working with Agile / Scrum software development teams.
• Familiarity with a topic-based, learning objective oriented approach to creating documentation.
• Familiarity with the AdTech industry and AdTech concepts.
• Working knowledge of MS Office, SharePoint, Confluence, Jira, Slack, Google Docs, graphics editors and Github.
• Knowledge of HTML, Markdown, Javascript, JSON, SQL, and APIs.
• Experience working with content management systems including Confluence and Document360.
• Experience working with product adoption platforms including Pendo.
• BS / BA degree in Technical Communication or a related discipline.

Join our dynamic team and play a key role in shaping the future of our ad tech platform. If you're passionate about playing an instrumental role in the development of cutting-edge advertising solutions and have a solid background in technical writing, we would love to hear from you!

CALIFORNIA AND NEW YORK ONLY

Compensation for this role is expected to be between $195,000 and $225,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

J-18808-Ljbffr