Front Desk Representative

Job Description

Job Description

Salary :

MUST BE BI-LINGUAL SPANISH

Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility.

Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office.

If you are customer service oriented, computer-savvy and can multitask, we’d like to meet you!

Hours : up to 40 hours / week

Essential Responsibilities :

• Answer phones
• Check messages
• Patient check-in / check-out.
• Verify all patient information
• Collect and record co-pays
• Insurance Eligibility
• Monitoring provider schedules to ensure accuracy.
• Handling patient complaints, escalating to Office Manager as appropriate.
• Ensure end of day tasks are completed (Batch and balance daily finance reports)
• Rescheduling / Scheduling patients, calling patients on wait list / recall list.
• Confirm patient appointments
• Prepare fee slips and charts for next day appointments
• Retrieve previous notes from Referring doctor for new patients
• Take problem calls, fill out appropriate paperwork for calls to be triaged
• Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.

Qualifications & Requirements

• Reliable
• Ability to work well with others
• Excellent communication skills
• Data entry and typing skills
• Ability to work in a fast-paced environment
• Excellent customer service skills
• Proven experience as a medical secretary or similar administrative position
• Knowledge of medical terminology, regulations and medical office procedures

Preferred :

• Prior ophthalmology experience
• EMR experience

Job Type : Full-time