About the Role
We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction.
The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.
Our team members :
Confidently and consistently provide excellent customer service
Engage customers to quickly understand business requirements
Share their broad experience with industry practices
Adapt and succeed independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features.
Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.
Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day
Partner with an Engagement Manager to deliver services that include : Feature Adoption Workshop, Functional Review, Health Check, Expert Assist
About You
Basic Qualifications (SR)
- 5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
- 5 + years of experience with the following product areas : Payroll, Absence and / or Time Tracking
- 3+ years Consulting experience or experience as a Workday SME
Basic Qualifications
- 3 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
- 3 + years of experience with the following product areas : Payroll, Absence and / or Time Tracking
- 1+ years Consulting experience or experience as a Workday SME
Other Qualifications
- Demonstrates a solid grasp of HR related systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features .
- Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
- Experience with influencing, interacting and collaborating with senior leaders, internally and externally
- Capable of leading and influencing design meetings toward an effective and collaborative outcome
- Ability to deliver and get results while managing to a project plan
- Excellent verbal and written communication skills.
- Experience with global implementations is preferred.
- The ability to work on multiple engagements simultaneously.
- Bachelor’s degree or related experience required
- Ability to travel up to 25%.
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