Intake Coordinator, for the Division of Property Management & Client Services

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• We maintain building and resident safety and health
• We create opportunities for New Yorkers through housing affordability
• We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors : A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework.

To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history.

This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth..

Your Team :

The Office of Asset and Property Management (APM) leads the agency’s effort to protect the City’s investment in affordable housing and ensure that properties remain stable and affordable over the long-term.

APM actively monitors the performance and regulatory compliance of projects sponsored, supervised, and owned by the City, and connects people to affordable housing opportunities.

The Office of Asset and Property Management (APM) is composed of five divisions, which includes the Divisions of Asset Management, Property Management & Client Services, Housing Supervision, Housing Opportunities & Program Services, and Co-op Readiness & Technical Services.

The Division of Property Management and Client Services (PMCS), a division within the Office of Asset and Property Management (APM), leads the agency’s efforts for property management of city-owned residential and commercial properties and provision of temporary housing and rehousing assistance for tenants displaced from their homes because of fires and vacate orders.

Your Impact :

As the Intake Coordinator of the Division of Property Management & Client Services, you will serve as the first point of contact for EHS by being the entry point for all displaced households requesting relocation services.

Through your work as Intake Coordinator, you will be assisting households in registering for relocation services that will eventually lead to permanency.

Your Role :

Your role as Intake Coordinator will be to handle interviews and screens households who are applying for EHS services for eligibility.

The Coordinator verifies qualifying incidents and reviews identity and residency documentation, assists applicants in obtaining necessary documents for eligibility and registration, completes registration documents, certifies client receipt of program rules and client responsibilities, explains EHS services, and identifies shelter placement.

The Coordinator also explores alternatives to shelter to keep households in the communities and avoid shelter entry.

Your Responsibilities :

Conduct eligibility determination for shelter applicants including the review and verification of appropriate documentation.

Complete registration forms and initial housing applications.

• Assess and secure alternative housing options as applicable.
• Register eligible clients and secure shelter placement as appropriate.
• Conduct orientation for new clients to discuss program rules and client responsibilities.
• Research and / or obtain vacate orders from city agencies as needed.
• Negotiate for extended stays at hotel facilities as needed.
• Coordinate with other internal HPD divisions, other city agencies, and client advocates to ensure consistent and compliant service delivery.
• Prepare and maintain client tracking and activity reports as directed by Supervisor. Data input into various systems around vacates order and client tracking.
• Perform other duties as assigned.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and / or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.