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Front Desk Night Agent
Front Desk Night AgentImage Hotel Management • Grove City, OH, US
Front Desk Night Agent

Front Desk Night Agent

Image Hotel Management • Grove City, OH, US
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Job Description

Job Description

Our AARTI HOSPITALITY LLC is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!

8 hour shifts

Day or Night availability.

Benefits

  • Medical, Dental, and Vision Insurance for Full Time Staff
  • Life Insurance for Full Time Staff
  • 401(k) Retirement Plan
  • Paid Time Off
  • Employee discount

Responsibilities

  • Exceptional guest service delivery with problem resolution ability
  • Excellent communication and phone skills
  • Process all guest check-ins, check-outs, room assignments, and room change / guest requests
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
  • Account balancing & cash handling
  • Ability to understand and uphold hotel and brand standards and expectations
  • General office up keeping and ensuring public areas are cleaned and replenished as needed
  • Knowledge of hotel amenities as well as surrounding area (attractions / restaurants) in order to optimally service guests needs
  • Computer skills
  • Ensure night audit process is completed and checked
  • Setting up breakfast
  • Acting as MOD on property overnight
  • Capacity to stand or walk for an extended period of time.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
  • Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

    • Required Skills

  • Superior customer service skills including problem solving and ability to multi-task
  • Strong attention to detail, good follow through, and communication skills
  • Previous hotel or customer service experience preferred
  • Previous customer service experience preferred
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    Front Desk Agent • Grove City, OH, US

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