Director of Records/Office of the Registrar (Hybrid)

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service.

We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!

Academy of Art University is searching for an experienced Director of Records for the Office of the Registrar to ensure adherence to applicable state and federal regulations by maintaining knowledge of the requirements and by performing routine process and procedure audits.

The Director of Records will manage, mentor and train staff and ensure all performance expectations are met, while directing operation of the Office of the Registrar to ensure processes, procedures, and goals align with the mission and vision of the Academy and remain in compliance with applicable regulations.

This is a hybrid, full-time opportunity. The Director of Records will be required to be on site during crunch times and commencement If you have higher education experience within a Registrar’s office and can effectively manage the following responsibilities, apply immediately!

Responsibilities include :

• Ensure adherence to applicable state and federal regulations by maintaining knowledge of the requirements and by performing routine process and procedure audits.
• Oversee the development and maintenance of department staff training, resources and support materials to ensure they are comprehensive and accurate.
• Ensure student support and interdepartmental processes and procedures are effective, transparent, and customer-focused;

and that they leverage technology when possible.

• Analyze and report on productivity, customer service levels and trends, and provide recommendations to the EVP of Financial Aid & Compliance to ensure efficiency and effectiveness.
• Proactively seek out industry-related reports, trends, and best practices to ensure the department keeps pace with industry changes and technology.
• Oversee all external requests for data to ensure the information provided is complete, accurate and compliant.
• Manage department resources and budget to ensure proper allocations.
• Schedule and maintain Office of the Registrar Academic Calendar in coordination with Student Services and Curriculum departments.
• Represent department and university in accreditation and Department of Education site visits.
• Provide student academic records to HR in conjunction with subpoenaed requests.
• Oversee ongoing degree evaluation / audit processes, final grade posting and academic standings processes as well as all degree awarding.
• Adjust PeopleSoft educational data (e.g., term activation, effective dating) for financial aid and other departments.
• Set up new programs in PeopleSoft for continuing students as necessary (e.g., AA to BFA).
• Oversee transactional workflow and paperwork including : Cal Grant GPA verifications, subpoena requests, grade changes, requests for incompletes, waivers, transfer forms, class and program reinstatements, retro add / drops, grievance letters, attendance corrections, plagiarism notices on transcripts.
• Review and approve attendance corrections, incompletes and graduate transfer credit requests.
• Serve as IT liaison in conjunction with report requests, management support and initiative.
• Coordinate Cal Grant queries, staff oversight / workflow planning and reporting.
• Oversee initiative to provide improved customer service / student experience.
• Serve on Commencement Committee and Athletics NCAA Compliance Committee.

Qualifications :

• At least 3 years education experience within a Registrar’s Office.
• Knowledge of regulatory compliance as it relates to Registrar Office functions.
• This position requires outstanding technical skills, organizational skills and independent judgment.
• Must have the ability to manage the complexities of student records and registration using the PeopleSoft database.
• This position must oversee multiple tasks, exercise sound judgment and decision-making skills, interact comfortably with students, faculty, and administrators.
• Excellent verbal and written communication skills with the ability to effectively communicate all levels in the organization.
• Ability to thrive in a hybrid work environment working independently on routine and adaptability to changing business requirements.
• A Bachelor's degree in a related field is strongly preferred.

Compensation : $70,000.00- $80,00.00 depending on skill set and experience

Application Deadline : September 2, 2024

Benefits :

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program.

The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. Full-time employees also have access to our multi-lane swimming pool, two fitness centers and our many recreational programs, including our NCAA Division II events.

IND123