Associate Manager, Sales Operations

About the Opportunity : The Associate Manager, Sales Operations reports to the Director of Sales & Experiences and Business Partnerships and This role is responsible for project management of new and existing products and programs, and enhancements for the Sales Division, and maintaining sales business applications.

This role is responsible for, planning, aligning cross-functional teams, and implementing new online and offline products, programs, partnerships, enhancements, and business systems.

The position manages the Business Development Specialist role.

Organizational Culture :

Join a team dedicated to the Academy's mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives - Hope for Reefs, Thriving California, and Islands 2030 - that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world.

Learn more at https : / / www.calacademy.org / about-us / major-initiatives.

We are committed to ensuring diversity, equity, accessibility, and inclusion are intrinsic to Academy culture and operations, from recruitment and retention to science and advocacy.

We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration.

The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences.

We encourage you to apply even if you do not believe you meet every one of the qualifications for the position.

This position is based in San Francisco, California. Staff are currently expected to work from the Academy offices at least 2-3 times per week, which may fluctuate based on business needs.

Please do not apply if you are not able to work onsite. Candidates are required to have up-to-date COVID-19 vaccination as a condition of employment, absent qualifying exemptions in accordance with applicable laws.

Individuals receiving a conditional offer of employment from the California Academy of Sciences will be provided the full text of the vaccination policy.

The California Academy of Sciences is committed to providing a safe and healthy workplace, to protect its employees, volunteers and guests.

About the Sales and Experiences Team :

The Sales and Experiences Department is directly responsible for increasing guest engagement by developing, delivering, selling and marketing mission driven programs and products that drive revenue for the Academy.

Position Duties & Responsibilities :

• Manage all sales business applications including but not limited to :
• Salesforce CRM backend functionality, data integrity, web to lead form development, and integrations with other systems including Tessitura, Cirrus Insights, Adobe Sign, Conga, and Email Service Provider
• Create workflows in Salesforce to create actionable follow-ups for prospecting and incoming leads
• Manage all online and offline programs, products, enhancements, partnerships, and business systems from implementation to launch including training and roll-out
• Develop and create requirements, ensuring proper functionality and set up, and merging POS data with SalesforceManage POS (Point of Sale) system for the sales team;
• Train, develop, and supervise Business Development Specialist
• Partner with stakeholders to define business requirements, and project milestones and track progress against project plans
• Lead cross-functional teams Business Applications, Web, Communications, Finance, Accounting, Marketing, Guest Experience, and Lega) to ensure desired business outcomes and goals are met and seamless product and program launches.
• Develop best practices for business applications and manage end-user training, documentation, and support as necessary
• Examine workflows and research and implement tools that would enhance business capabilities and create efficiencies
• Develop timelines and implement project plans for projects and product launches
• Other duties as assigned
• Follow all Academy safety regulations

Qualifications : A successful candidate will have the following :

Experience and / or Education :

• Bachelors of Arts degree (B.A.) or equivalent
• Three + years of backend Salesforce experience
• PMP certification desired or preferred
• Two + years experience with business software and applications, proficient in Excel and Google Suite and creating reports

Physical Environment : To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Compensation and Benefits :

The salary range for this position is $85,000 - $90,000. Actual compensation will be commensurate with experience, skills / knowledge set, and internal equity.

We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards.

The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked.

Further details regarding compensation and benefits will be discussed during the interview process.

Please scroll down to "Other details" for this position's hiring range.

Schedule : Full-Time, 40 hours per week

APPLICATION DEADLINE : Review of applications will begin on August 30, 2024 and will continue until the position is filled.

APPLICATION PROCESS :

Please upload your resume, cover letter, and complete the brief online application

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance(SF Police Code, Article 49).

We are committed to ensuring that all employees and applicants shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to, recruitment, hiring, placements, transfers, promotions, compensation, benefits, terminations, training, and social and recreational programs, will be on the basis of qualifications of the individual for the positions being filled.

The Academy does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance.

Read our full Equal Opportunity Statement here

Other details

• Pay Type Salary
• Employment Indicator Regular FT
• Min Hiring Rate $85,000.00
• Max Hiring Rate $90,000.00

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