Customer Service Representative

Overview :

Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve.

The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range : $17.00 - $19.00 per hour. This range factors in tips.

Rynn’s Luggage a member of the Baggage Airline Guest Services family, is seeking a Customer Service Associate to join our fantastic team! We are the industry leader in luggage replacement for airline customers.

With over 35 years of experience, we offer a competitive salary with full-time benefits.

Our hours of operation are 8am-5pm, allowing you to have an optimal work / life balance.

You will... :

The position requires a results-driven individual capable of interacting with a wide variety of people.

You will contact customers via phone and email to discuss concerns and questions. The position requires social poise, warmth and friendliness while interacting with consumers who require your expertise.

Responsibilities include :

Ability to learn products and airline regulations of claim processing

Ability to actively listen and identify customer’s needs

Ability to problem solve and find resolutions to a variety of customer’s concerns

Work well in a dynamic environment with other professionals

You have... :

Qualifications & Skills

Customer service experience preferred

Strong communication skills a must

Ability to work well with others and work as scheduled

CRM experience a plus

Computer skills and strong work ethic required

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted

No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.

Clean & well-maintained approved uniforms must be worn on shift

Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.

The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch.

In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly.

The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.

SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.