Job Summary
Maintain complete knowledge of : oAll hotel features / services, hours of operation oAll Salon & Spa services, retail and professional products.
oFitness Center programsoScheduled daily group activities
- Maintain complete knowledge and comply with hotel and departmental policies and procedures.
- Greet each guest with a warm welcome and fond farewell.
- Accommodate all guest requests expediently and courteously.
- Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
- Provide providers with an accurate daily schedule throughout shift.
- Ensure that providers are paged and / or advised of arrival of all guests.
- Successfully complete the training / certification process.
- Notify engineering with all maintenance needs.
- Assist Fitness Center, Salon & Spa when needed.
- Perform any task deemed necessary by management.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Obtain department keys and secure security of such.
- Access all functions of computer system in accordance with department specifications.
- Set up workstations with necessary supplies. Maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies / materials and submit to Spa Front Desk Supervisor.
- Review in-house guest list and be familiar with guest names and room locations.
- Maintain cleanliness of ARY RANGE : $23.50 - $26.50 PER HOUR Requirement .
- Periods of standing exceeding 50% of shifts are required.
- Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
- Ability to lift up to 50 pounds including pushing and pulling on a daily basis.
- Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible.
- Ability to promote Spa products and services.
- Ability to schedule various services for individuals and large groups utilizing spa reservations software system.
- Ability to input and access data in computer.
- Ability to remain stationary at assigned post for extended periods of time.
- Ability to close out cash drawer.
- Ability to perform job functions with minimal supervision.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Ability to promote positive relations with all individuals who approach the Salon & Spa desk.
- Ability to think clearly, quickly, maintain concentration and make concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to focus attention on details.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Flexibility in h School Diploma
- Previous cashiering experience.
- Previous experience in similar position
- Retail experienceCertified in basic first aid and CPR preferred.
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