Senior Manager Global Operations

Job Description :

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally.

When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other.

We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services.

Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa.

Visit cat.com to learn more about Cat Financial.

Role Definition

Develops corporate strategy around the commercial management of insurance products and services for one or more major customers and business partners.

Responsibilities

• Develops and maintains strong relationships with major customers and business partners.
• Supports the point of contact for major customers and business partners; Ensures efforts resolving queries and addressing their requests are completed.
• Developing strategies with other internal and external business partners to develop new business opportunities.
• Supporting coordination with key stakeholders including underwriting, operations, distribution and claims staff in support of one or more major customers and business partners.

Consideration for Top Candidates :

• Strong understanding of Extended Protection fundamentals and Insurance Services' internal operations.
• Demonstrated experience in leading operational improvements to business processes.

Skill Descriptors

Industry Knowledge : Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters;

ability to apply industry knowledge appropriately to diverse situations.

Level Extensive Experience :

• Educates others on own organization in terms of the industry - its market position, niche (if any), etc..
• Raises coworkers' awareness of industry standards, practices and guidelines.
• Explains the development of industry segments - trends, consequences, key issues.

Products and Services : Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

Level Extensive Experience :

• Oversees development activities for multiple products or product lines.
• Develops procedures for product planning, development, and delivery cycles.
• Promotes understanding of multiple product and service groups and their interdependencies.
• Monitors regulatory and environmental issues and considerations.

Influencing : Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Level Extensive Experience :

• Achieves influence and impact even when holding a position contrary to the majority.
• Leads and presents collaborative assessments that persuasively influence decision makers.
• Advises on techniques to build rapport and commitment to common purpose.
• Delivers well-received presentations of cost, benefits, risks, and other considerations.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Extensive Experience :

• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Empowers others to establish collaborative, healthy relationships.
• Insurance Product Features and Benefits : Knowledge of the general components, characteristics, principles, philosophy, and advantages of various insurance products;

ability to apply the knowledge of insurance products appropriately to diverse situations such as product innovation and development.

Level Extensive Experience :

• Teaches others about the historical background and future perspective of insurance product features and benefits.
• Customizes features of a product to meet the needs / preferences of a specific market segment.
• Guides others in adjusting mutually dependent features of a product (e.g. premium & deductible, coverage & exclusion).

Cross-functional Collaboration : Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.

Level Extensive Experience :

• Evaluates different viewpoints and reconciles conflicting interests to achieve a collective understanding and a group mission.
• Establishes shared goals and information sharing platform to foster collaboration.
• Provides optimum solutions for complex problems by using collective intelligence of colleagues' networks.
• Uses specific network of leaderships or experts to help achieve organizational and client goals.
• Facilitates cross functional team thinking and brainstorming activities to collectively create and share ideas.

Cross-Selling : Knowledge of organizational strategies, tools and techniques for understanding the needs of customers; ability to utilize these to create additional sales.

Level Extensive Experience :

• Advises trainers on how to advance the plan, structure and content of a cross-selling arrangement.
• Coaches other on a variety of methods to define target populations and select cross-selling partners.
• Establishes and maintains communication channels between product developers and re-sellers.

Understanding Customer Needs : Knowledge of customer needs analysis principles, processes and skills; ability to recognize and be sensitive to the different perspectives and priorities of different customers.

Level Extensive Experience :

• Consults knowledgeable third parties to gain insight into customer needs.
• Utilizes technology-based tools to graphically illustrate customers' needs.
• Oversees analysis of customers' needs and proposes coverage and terms.
30+ days ago