Call Center/Customer Service Representative

Job Details

Description

CR&R Incorporated is one of Southern California's most innovative and successful environmental recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties.

In addition, we also have operations in AZ, CO, NV, OR, UT, and WA.

Job Summary

The Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved.

This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers.

Key Responsibilities and Duties :

• Master Levels 1 through 3 (Resi / Comm / Temp Serv) to assist all customers across all regions.
• Assist customers with goal of achieving customer satisfaction on every call.
• Complete new hire training program and pass Quality Assessment monitoring.
• Knowledge of in-house information library and application system to enter payments, work orders for deliveries, exchanges, etc.
• Must maintain monthly department scorecard with 90% and above standard.
• Assists in mentoring program of new team members; quality approach to work order accuracy.
• Handle all other duties and assignments as required.

Qualifications

• Excellent written and verbal communication skills; able to effectively communicate to all levels of management and customers.
• Must be self-motivated and be able to multi-task with time management skills to ensure assigned responsibilities are completed in an efficient manner.
• Strong active listening skills, ability to grasp concepts quickly, and good follow-through skills.
• Adhere to assigned work schedule and maintain a positive outlook.
• Capacity to work overtime as required.

EEO Statement : C R & R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.'

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• Must be able to adapt to a changing environment that focuses on world-class call service.
• Bi-lingual beneficial to position.
• High School diploma.

CR&R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.