Security Ambassador A

Job Description

Job Description

Hiring Preference : The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.

It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order : 1) Kalispel Tribal Members;

2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

At-Will Employment : Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing : The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation : All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs :

CORE PURPOSE

We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.

Everyone is Welcome Here. Respect and honor all guests, use sincere thank you and goodbye, and use guest name whenever possible.

We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

Patrols Casino and Casino premises to maintain order, enforce regulations, first responder to medical emergencies, and ensure observance of applicable laws by performing the following duties.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
• Responsible for the safety and security of employees, patrons, facilities and grounds.
• Patrols lobbies, corridors, and public rooms, confers with management interviews guests and employees, and interrogates person to detect infringements and investigate disturbances, complaints, thefts, vandalisms, and accidents.
• Ensures that the facilities are safe and secure from fire, theft, burglary, assault, and other such causes that may threaten the safety and security of the business, property, employees and patrons.
• Prevents admittance of alcoholic beverages on the premises of the businesses.
• Performs medical response as needed.
• Protects money room and administration offices.
• Properly identifies all employees entering the businesses.
• Warns or eject troublemakers, and cautions careless persons.
• Reports all accidents and conditions requiring correction.
• Provides traffic control duty when necessary.
• Implements evacuation plans and routes if necessary.
• Maintains crowd control at entry points.
• Observation and monitoring of customer and employee behavior.
• Must learn, comprehend and comply with all Company policies and procedures, MICS, Gaming Regulations and Regulation 31 requirements.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education

High school diploma or general education degree (GED).

Experience

Nine months related experience and / or training in security / law enforcement; or equivalent combination of education and experience.

Skills

• Prerequisite : Demonstrated knowledge of casino environment.
• Must posses excellent customer relations and customer service skills.
• Skill in identifying and resolving problems under pressure conditions.

Other Requirements

• Ability to obtain a Work Permit
• Washington or Idaho State Driver’s License (Must be in possession while operating a Tribal Vehicle).
• Must be able to be insured by the company insurance carrier.
• Must be at least 21 years of age.
• Available and willing to work nights, weekends and holidays as required.
• Hepatitis A & B vaccinations are required as a condition of employment.

Physical Demands

• Requires the ability to lift and / or move objects weighing up to 25 pounds.
• Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Often requires walking or moving about to accomplish tasks.
• Occasionally requires standing and / or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and / or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.

The worker is frequently subject to outside environmental conditions and to wet and / or humid conditions. The noise level in the work environment is usually moderate / too loud.