KY STORE ASSOCIATE MANAGER

KY Store Associate Manager

The people who work at Ballard Designs are passionate about creating a destination for aspiring and professional decorators alike.

Like a good friend with great taste, they welcome all who visit with warmth and genuine enthusiasm and showcase all the ingredients for the guest to turn their ideas into reality.

The passion for our brand is demonstrated through every experience created as we strive to give our guest the inspiration she needs to shape her plans.

Our retail expansion in key markets starts with hiring the best leaders. As Associate Store Manager, you will focus on hiring, elevating and retaining great talent that will deliver an inspiring shopping experience in which our guest feels inspired and empowered to customize their space.

You will champion the Ballard Designs brand at every guest encounter and ensure your stellar team exemplifies brand values, standards and experiences.

The dynamic energy from your leadership will drive company initiatives, increase sales and set your store to exceed all expectations.

The Associate Store Manager Position

Primary Responsibilities

Plan, organize and prioritize multiple objectives simultaneously

Effectively model strong floor leadership activities to drive results; ensure guest are engaged and visual presentation represents the Ballard experience at all times

Strong understanding of Division of Responsibility alignment, competent in both guest experiences and visual presentation and can demonstrate behaviors effectively

Ensure Brand and operating standards meet or exceed expectations to support brand consistency

Assess store metrics and associate behaviors to identify strengths and opportunities to maximize store results

Maintain correct census and staffing levels to meet the needs of the store

Monitor, maintain and follow company policies and procedures including HR policies and legal requirements

Build positive working relationships with the Store Manager, store team and brand partners to clarify priorities, share business insight and practices

Manage payroll to maximize productivity and achieve sales / payroll goals

Provide strong leadership to the team to execute sales generation and operational / human resources functions in the store in an effort to ensure guest satisfaction, maximum productivity and profitability and execution with company procedures

Actively network, interview, hire and on-board top talent

Be accountable for delivering quality Sales Associate training that includes the development of product knowledge, understanding of key characteristics and the benefits of a unique product assortment

Manage the performance of Sales Associates while consistently providing feedback and in-the-moment coaching

Inspire engagement to create an environment where all team members are treated fairly and with dignity and respect

Educate team to build guest loyalty through in-store programs including, but not limited to, Design Services, private label credit card and community outreach programs

Qualifications / Experience

College degree preferred or equivalent job experience

5+ years of management experience in specialty retail industry, but not required

Proficiency using Microsoft Word, Excel, Outlook, Taleo, Kronos and POS Systems

Excellent communications, delegation, follow-up and analytical skills

Ability to work independently without close supervision

Curious and open to adopting new ways of thinking and eager to learn new skills

Ability to be mobile on the sales floor for extended periods of time

Availability to work flexible schedule, including evenings, weekends and holidays

Ability to lift and mobilize medium to large items, up to 50lbs

Ability to travel occasionally to support new store openings

Ability to climb ladders and be fearless

Ability to continually smile, be nice, and be genuinely friendly in an environment where guests are the reason we are in business