Hotel Valet Captain - The Standard Spa Miami Beach

Hotel Valet Captain - The Standard Spa Miami Beach

Apply locations : Miami Beach, FL

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Time Type : Part time

Posted on : Posted 2 Days Ago

Job Requisition ID : REQ24-55336

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences.

When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

Towne Park is a place where you can make a difference and create smiles every day.

SUMMARY

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded.

Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and / or guidance when the manager is not on-site.

The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions.

Effectively participates in The Show and delivers Aggressive Hospitality to guests. Addresses guests using the appropriate greeting for the site. - 20%

Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures.

Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. - 20%

Uses proper phone etiquette. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms.

Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. - 10%

• Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. - 15%
• Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys.

Completes ticket information including key tag, guest folio, and location of vehicle. - 15%

• Ensures staff are not providing lift services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use. - 10%
• Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. - 10%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education :

High school diploma or general education degree (GED)

Required Licensure, Certification, etc. :

• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience :

Six (6) months related experience and / or training; OR equivalent combination of education and experience

Knowledge :

Must have and maintain a valid driver’s license and clean driving record

Skills :

• Must be able to drive manual transmission
• Must be able to speak, read and write Standard English language.
• Must be able to read and comprehend simple instructions.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations.
• Must be able to apply reasoning and understanding to carry out instructions.
• Mathematical Skills : Must be able to add and subtract three digit numbers; must be able to perform these operations using units of American money.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run;

walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift.

Employees are subject to environmental conditions including extreme heat and cold weather.

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