Training and Development Coordinator

Overview

The Support Services Division Training and Development Coordinator is a full-time, benefited, civilian, non-sworn, non-exempt position assigned to the Sheriff Computer Support (SCS) team. This position is responsible for application support, development of training programs, documentation, configuration, and process improvements for the Boulder County Sheriff's Office (BCSO). The Support Services Division Training and Development Coordinator leads technology-related initiatives, supports system users across the Sheriff's Office, and ensures applications meet operational, training, and security requirements. The position reports to the SCS Technology Manager.

Boulder County is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work. New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month.

PLEASE NOTE : Your cover letter and resume will not be accessed in the initial screening process; you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team.

Responsibilities

• Provide application support, troubleshooting, configuration, and testing for critical Sheriff's Office applications, including Records Management System (RMS) / Jail Management System (JMS), E-ticketing solution, Body Worn Camera (BWC) / In-Car Camera systems, Microsoft Teams, etc.
• Lead the evaluation, design, planning, implementation, training, and deployment of new applications or major upgrades, including serving as project manager for specialized solutions.
• Review, test, document, and train staff on all supported applications prior to system go-live / upgrades or changes, ensuring smooth adoption and operational continuity.
• Develop, deliver, and maintain comprehensive training materials, including lesson plans, PowerPoints, videos, job aids, and user guides for all major Sheriff's Office applications.
• Conduct training sessions for over 400 Sheriff's Office staff members across multiple shifts and functions.
• Lead the Sheriff's Office User Group to drive collaborative solutions for application issues, process improvements, and technology enhancements.
• Collaborate with vendors to resolve issues, test new features, and implement system improvements, ensuring requirements are met and users receive clear documentation and training.
• Serve as the subject matter expert (SME) for Sheriff's Office applications by maintaining working knowledge of application workflows, law enforcement processes, and operational requirements.
• Answer and resolve service tickets, questions, and issues in a timely and professional manner.
• Ensure all Sheriff's Office data and applications meet CJIS requirements to protect county and community data security.
• Perform other duties as required.

Required Qualifications

Benefits

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide :

Additional leave and time-off details are described in the county benefits package.

Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Human Resources

Industries : Law Enforcement

Location : Boulder, CO

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