Integrated Customer Services Supervisor

VirtualVocations
Warren, Michigan, United States
Full-time
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A company is looking for an ICS Supervisor to lead the Integrated Customer Services team in providing exceptional customer service.

Key ResponsibilitiesEnsure a safe work environment and model the company cultureCoach and mentor team members while monitoring performance and quality assuranceManage staffing levels and oversee process improvements for customer satisfactionRequired Qualifications4+ years of experience in customer service and / or data entry2+ years in a leadership role managing direct reportsExperience in a remote management setting is a plusProficiency in Microsoft Office applicationsBilingual in English / Spanish is a plus

1 day ago
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