Level II IT Technician: On-site & Remote Support Position

• Please email resumes to [email protected]
• This position is NOT remote and requires candidate to be in-office, located in Irvine, CA*

Level I - II IT Technician : On-site & Remote Support Position

RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills.

This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must!

A successful candidate will have :

• Effective communication skills with non-technical clients
• Great problem-solving skills
• Strong Microsoft Active Directory experience
• Office 365 and Azure knowledge
• Meraki product experience
• Datto product experience
• Sharepoint / OneDrive & Teams experience
• ITGlue experience
• Bonus experience : Autotask and ConnectWise

This position includes the following responsibilities :

Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to :

• operating system and application installations,
• network, hardware deployment and recovery, and
• installation and upgrade of new and existing computer equipment.

Build, configure, and modify workstations, including :

• installation of operating systems, applications, and company-specific files,
• configuring security settings,
• adding hardware drivers, and
• updating and patching operating systems and applications.

Perform maintenance tasks and configuration with desktop management software tools including :

• software updates and patches,
• remote control tools,
• application inventory and management,
• inventory reporting and IT asset management
• imaging computers

Establish and maintain user accounts and passwords in accordance with company information security guidelines.

Expectations :

• A high degree of accuracy and attention to detail
• Able to work independently, multi-task, and take ownership of various parts of a project or initiative
• Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements
• Great organizational skills. Able to prioritize tasks while handling various projects simultaneously
• Work with internal teams and cross-functionally
• Two to three years Managed Service Provider (MSP) experience preferred
• Good driving record required
• We are looking for candidates with a minimum of 2 years of IT experience in a business environment . (preferred)

Job Description

• Customer service
• Desktop support, manage client requests
• Communicate with vendors
• Evaluate and document client systems
• Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure
• Configure workstations, deploy tablets, phones, printers, and imaging solutions
• Manage support tickets and escalation
• Respond to system alerts, outages, and service requests
• Perform other work-related duties as assigned.

Job Type : Full-time

Schedule : Monday-Friday : 9am 5pm

Expectation : in-person 4 days a week, with option to work remote 1 day a week (TBD)

Benefits include :

• Paid Holidays
• Health Insurance

Job Type : Full-time

Pay : $22.00 - $27.00 per hour

Benefits :

• Health insurance
• Paid time off

Schedule :

• 8 hour shift
• Monday to Friday

Ability to commute / relocate :

Aliso Viejo, CA : Reliably commute or planning to relocate before starting work (Required)

Experience :

• Help desk : 2 years (Required)
• Windows : 2 years (Required)

Work Location : Hybrid remote in Aliso Viejo, CA