Customer Service Specialist

Customer Service Specialist

Phoenix, AZ

5 Months contract + Ext

Shift timings : 8am to 5pm

Pay rate : $18.25 / hr W2

BASIC PURPOSE OF POSITION :

• Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints.
• Interact with customers in a positive, friendly manner that ensures high customer retention.
• Input phone / fax orders and relative data into the computer by performing the following duties.

ESSENTIAL RESPONSIBILITIES OF THE POSITION (includes the following; other responsibilities may be assigned) :

• Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.
• Receive and input orders and ensure they are filled in an accurate and timely manner. Call customers when necessary to advise shipment delay and / or information necessary to process orders.
• Answer product availability questions; suggesting information about other products and services.
• Follow through on customer requests as needed.
• Arrange transfer of inventory from other Service Centers as needed.
• Initiate tracers with carriers.
• Make changes to or cancel orders / backorders.
• Initiate orders for replacement parts and / or for correcting errors (shortages, wrong item shipped, etc.).
• Initiate file maintenance for corrections to computer's customer file. Perform clerical duties such as filing invoices.
• Fill out forms, determine changes for service requested.
• Provide assistance to other service centers as the need arises.
• Respond to questions about their orders and shipments.
• Handle all customers in a professional manner.
• Obtain customer feedback information.
• Adhere to all company policies and procedures.

NON-ESSENTIAL RESPONSIBILITIES OF THE POSITION :

• Perform all other duties and special projects as assigned.
• Assist the other staff members with tasks that assure the day's business is completed and done so in a timely and efficient manner.

ESSENTIAL REQUIREMENTS FOR THE POSITION :

• High School diploma or GED; Associates Degree preferred.
• Excellent customer service skills (friendly, courteous, professional, and helpful). Proficient with Microsoft Windows 2000 / XP Professional.
• SAP experience strongly desired.
• Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
• Ability to calculate figures and amounts.
• Strong verbal, written and interpersonal skills.
• Ability to organize and prioritize work.
• Ability to work with minimal supervision.
• Ability to work overtime as required.
• Strong work ethic, with focus on attendance and punctuality.
30+ days ago