Job Description
Job Description
JOIN ALUDEC
Our growth would not have been possible without the dedicated and talented people.
We appreciate receiving expressions of interest and professional information of candidates who wish to contribute to the success of our customers.
BE CREATIVE TO BE UNIQUE"
Job Summary :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Prior experience in a manufacturing environment is preferred.
Prior customer service experience desired.
Duties / Responsibilities :
- Receive and enter all customer orders
- EDI Management-Ensures proper running of MRP and resolves issues with customers and internally
- Main customer contacts
- Effectively communicates all changes in releases to the scheduling dept. for analysis and resolution.
- Advise management on concerns in meeting customer on-time delivery
- Daily customer portal management
- Respond to large amounts of incoming emails
- Other duties as assigned by the manager
Education and Experience :
- 2+ years of customer service experience, with preference given to those with a manufacturing background.
- Strong MS Excel experience is required
- Some proven customer support experience or experience as a client service representative
- Experience with CRM systems and practices
- Customer orientation and capacity to adapt / respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
This is an ONSITE role, remote work is not available.
Benefits :
Eligible after 90 days; Health, Dental, Vision, STD, LTD, Life Insurance, and 401K
Full Time : ONSITE REQUIRED
ONSITE REQUIRED
1 OPENING :
Monday to Friday - 5 : 00 AM to 1 : 30 PM
8 working hours per day, not including your 30-minute unpaid lunch break.
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