Assistant Customer Care Manager - Novi/Lyon Twp.

WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!

How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years?

PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.

Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.

At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.

A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!

JOB SUMMARY :

Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service.

Assists more senior Customer Care Managers and / or direct supervisor in performing their duties and responsibilities.

PRIMARY RESPONSIBILITIES :

Complete Division and / or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)

Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards

Responsible for the quality inspections of the home prior to delivery to the customer

Assist other Customer Care Managers and / or direct supervisor in performing their duties and responsibilities, including, but not limited to :

Monitoring warranty repairs

Validating service ticket progression

Coordinating & conducting on-site warranty inspections

Entering line items and generating work orders in service system

Conducting follow up with homeowners and vendors relating to open service requests

Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience

Gain confidence in working through common service-related items and gain exposure to escalated issues

Develop independence within role through on the job training and experience

SCOPE :

Decision Impact : Division

Department Responsibility : Single

Budgetary Responsibility : No

Direct Reports : No

Indirect Reports : No

Physical Requirements : Position involves sitting, standing and / or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects.

Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building

Ability to work in various weather conditions heat, rain, cold, etc.

REQUIRED EDUCATION :

Minimum of High School Diploma or equivalent

Bachelor's Degree in Construction or Engineering preferred

Valid Driver's License because driving is an essential function of this position

REQUIRED EXPERIENCE :

Some Customer service experience or equivalent preferred

Some construction experience or equivalent preferred

Excellent verbal and written communications

Ability to read blueprints

General knowledge of building codes

Basic computer skills

Demonstrated commitment to customer satisfaction

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, Recruiters ) in response to job postings.

If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc.

and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc.

or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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Pulte Homes of Minnesota is an equal employment opportunity / affirmative action employer.

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