Senior Enterprise Customer Onboarding Manager - Strategic Accounts

Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.

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With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses.

Our 600+ employees, known as Byndies’, together constitute the world’s most extensive pool of digital asset management expertise.

We enable more than 1.7M users across more than 4,000 organizations, including Spotify, Puma, Five Guys, and Icelandair.

Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia, and UAE. For more information, visit www.bynder.com.

A Senior Enterprise Onboarding Manager is responsible for managing our largest implementations in the Enterprise market and delivering an exceptional customer experience during the process.

This role will be responsible for further building out our Strategic Enterprise implementation offerings based on the needs of our customers, and will need to develop strong relationships with the Sales, Customer Success, Partner, and Product teams to do so.

What you will do :

• Own project implementation for simultaneous Tier 1 & 2 customer engagements to contract specifications, within time to value and delivery goals.
• Become a product expert; effectively communicate Bynder services and product value proposition to customers.
• Actively manage customer workshops and provide consultative value on calls.
• Support the full customer lifecycle for strategic and enterprise customers; join calls with prospects to present on our Enterprise onboarding approach, review and write custom Statements of Work, and document / share knowledge regarding these customers with the greater organization.
• Work cross-functionally with the Sales team, Product team, Customer Success team, and Partner team to align on strategies to ensure an exceptional customer experience in the Enterprise market.
• Take initiative to support and add value to adjacent teams as a product and process expert.
• Identify and lead Onboarding and cross-team initiatives that will improve the client experience, increase retention, increase efficiency, and / or decrease costs.
• Drive process improvements to streamline work and provide a higher value to our customers.
• On occasion, present internally within the company as an SME on implementation and industry-related topics.
• Act as mentor and trainer to newer team members or those in junior-level positions, including participating in Bynder Buddy program and presenting at Bynder Academy.
• Be an evangelist of Bynder to our customers!

What you bring :

• 8+ years of experience with enterprise marketing technologies.
• Certifications in Digital Asset Management (DAM) or Masters in Information and Library Science (MILS) preferred.
• Deliver plus one mindset and approach where we can only succeed with happy and healthy customers and we have strong customer advocacy throughout the customer base.
• Exceptional business acumen with strategic thinking, problem-solving, and thought process to understand business situations and make sound decisions.
• Excitement for constantly building something new (ambiguity does not scare you!).
• Strong project management skills.
• Team-focused; our culture emphasizes support and accountability.
• Demonstrated leadership within a team and cross-functionally.
• Uncompromising attention to detail, excellent organizational and problem-solving skills, and ability to handle multiple projects simultaneously.
• Strong written and verbal communication skills.
• Ability to thrive independently, but know when to ask for help.
• Ability to adapt quickly to changing priorities.
• Innate ability to get things done.

Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.

Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business, but we don’t believe Byndies must be in the office to crush their goals.

A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment in the office or work in a combination of the two.

Bynder Launches Super Summer Fridays a Four-Day Workweek Program to help with our mental, physical, and emotional well-being.

Benefits and perks :

• Competitive compensation.
• 401(k) - dollar for dollar match up to 6%.
• 100% Company-paid medical, dental, vision, and life coverage for you and your family.
• Unlimited vacation policy.
• Room to advance in a high-growth tech company.
• Commuter benefits.
• Referral bonus plans.
• Office in Fort Point, near the burgeoning Seaport District.
• A light-hearted and fun work environment.
• Super Summer Fridays a Four-Day Workweek Program.

Our commitment :

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.

At Bynder, we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better.

At Bynder, a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected.

Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M / F / D / V.

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