Insomnia Cookies is looking for strong Store Operations Managers (GM) to join our East Carolina region!If you are a hospitality focused individual looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth / quick advancement opportunities and achievable sales success lets connect! Comp & Sweet Position Perks : · Competitive base salary + monthly bonus compensation package · a $50.
00 per month cellphone data plan stipend.· enrollment in our deferred compensation program.· excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
- 401K with contribution match.· 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.· Enrollment in our learning / training platform.
- free cookies, awesome swag and so much more! Job Duties & Position Focus : · Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
- Manage and audit inventory to maintain proper controls.· Create and execute fun, local marketing drops.· Create and drive in-store recognition programs / contests.
What we seek : · 3+ years of management / leadership experience in a restaurant or retail establishment· Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) · Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business· An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests· A solid technical acumen regarding restaurant / retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System· Familiarity with using commercial convection ovens - a plus
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