Customer Support Specialist

Job Details

Job Location

International Business Park - Plano, TX

Description

As a Customer Support Specialist, you will play a pivotal role in ensuring the highest level of customer service for our residents and prospective residents.

You will serve as the primary point of contact, focusing on delivering top-notch customer service by answering calls and efficiently directing inquiries to the appropriate channel.

This role serves our future residents by offering expertise to streamline the process of finding their ideal home across our portfolio of luxury multifamily properties.

Job Responsibilities :

• Answer incoming calls with a friendly and professional demeanor, directing callers to the right person or action promptly
• Serve as a knowledgeable resource for potential tenants by offering guidance to streamline their search for the perfect residence, which may include setting appointments, creating follow-ups for the onsite team, and answering quick questions
• Act as a bridge between prospective residents and on-site teams, ensuring inquiries are communicated accurately and efficiently
• Provide property information, availability details, and assist in navigating our portfolio to help future residents make informed decisions
• Maintain records of incoming calls and inquiries, ensuring accurate and timely data entry
• Gather feedback and insights from residents and prospective residents to identify areas for improvement and enhance the client experience
• Manage inbound and outbound calls and emails
• Create and schedule follow-up actions as required, ensuring that the process of finding their ideal home progresses smoothly
• Deliver the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions
• Achieve the objectives set for efficient call answer goals
• Adhere to Billingsley Company's Standards of Excellence
• Perform other related duties as assigned to meet the needs of the business

Qualifications

• High school diploma or equivalent; bachelor's degree preferred
• Superior customer service skills and previous customer service experience, ideally in a call center or property management environment
• Exceptional interpersonal and communication skills, both written and verbal
• Empathetic and patient, with a strong ability to de-escalate situations and close leases effectively
• Proficiency in using CRM software, property management software, and Microsoft Office Suite
• Strong organizational skills and the ability to multitask in a fast-paced environment
• A positive and proactive attitude with a commitment to delivering superior customer service with an emphasis on leasing.
• Yardi CRM, Onesite, Funnel, and / or RentCafe experience is a plus

Benefits and Perks :

• Competitive salary
• Robust benefit package, including Medical, Dental, and Vision
• Company-paid Life and Disability coverage
• 401(k) with generous company match
• Employee lease discounts available
• Monthly employee recognition awards
• Career path and growth opportunities available
• Fun and team-oriented culture
18 hours ago