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CX Operations Business Analyst

VirtualVocations
Des Moines, Iowa, United States
Full-time

A company is looking for a CX Operations Business Analyst III.Key ResponsibilitiesAnalyze business data to provide insights into Customer Experience and SuccessPartner with various departments to discover insights and optimization opportunitiesPresent complex data and trends through dashboards and reports to support business strategyRequired Qualifications5+ years of experience in Data Analytics, Business Intelligence, or Customer Experience OperationsExperience with Zendesk, Salesforce, Chatbots, Google BigQuery, and related systemsProficiency in data visualization tools and advanced Excel skillsExperience with SQL, Python, and querying databasesFamiliarity with customer experience metrics such as NPS, CSAT, and CES

8 hours ago
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