POSITION SUMMARY
Responsible for defining and leading the strategy and execution of digital technology initiatives to drive business impact and continuously improve customer experiences across all digital touchpoints.
This role focuses on using technology, data, people, and processes to meet business objectives, improve customer satisfaction, and drive digital transformation.
RESPONSIBILITIES AND DUTIES
- Lead, mentor, and develop the IT digital team.
- Lead the development and execution of digital strategy across customer types and their journeys, aligning with the company's business strategies and goals.
- Oversee the definition, prioritization, and management of all digital projects and road maps, including ongoing improvement and expansion of websites and customer portals.
- Collaborate with senior leadership and across business teams including IT, marketing, business analytics, sales, and other business areas to ensure that digital strategies improve customer experience and loyalty and drive business impact.
- Manage or collaborate with a multi-disciplinary team of experienced, content and technical professionals and work closely with external partners, vendors, and consultants.
- Drive the visioning and adoption of digital technologies to improve customer experience and operational efficiency.
- Develop and manage the digital budget, ensuring effective resource allocation and outcomes.
- Stay abreast of emerging digital trends and technologies and assess their applicability to the company's goals.
- Ensure compliance with industry regulations and standards related to digital platforms.
- Measure and report on the effectiveness of digital initiatives against key business objectives.
- Complete other tasks as assigned by the supervisor.
QUALIFICATIONS
Education : Bachelor's degree in computer science, information technology or related field or equivalent work experience. Master's degree preferred
Experience :
- Minimum of six years of experience in digital experience and technology
- At least four years in a management role within a financial services environment is preferred
- Collaborative experience with digital, marketing, and data storytelling is helpful
Skills and Abilities :
- Strong understanding of end-to-end customer experience; digital technologies, tools, and platforms; data and analytics; and web development
- Experience with CMS and CRM systems and strategies
- Understanding of financial services technologies, a plus
- Proven strategy, leadership, and project management skills. Experience with and / or understanding of Agile development processes a plus
- Excellent communication and interpersonal skills to interact with all levels of the organization
- Knowledge of regulatory standards affecting the financial services industry
- Appreciation of Everence faith values
SUPERVISORY RESPONSIBILITIES : Yes
SCHEDULE : Full-time
Assistant Director of Nursing RN
We offer a competitive salary and generous benefits package with opportunities for professional growth working with an experienced management team. Neffsville Nursing and Rehab is seeking an Assistant Director of Nursing RN for our 240-bed skilled nursing facility in Lancaster, PA!. Assist the Resid...
Director, Marketing - GI Digital Solutions
As needed, provide direction to product managers on the execution of the commercial business plan including: 1) the launch of new products, 2) development of value propositions and messaging, 3) communication of key selling messages using all available and relevant channels, and 4) development and e...
Director Of Program Management & Sales Enablement (remote, Usa)
As a Director of Program Management and Sales Enablement, you will be pivotal in successfully empowering our global sales teams, channel partners and customers by ensuring that Digi's sales, channel and customer programs stay in full alignment, on-time and on-budget. Digi International (Digi) is a l...
Chief Technology Officer & Director of Technolo...
The Chief Technology Office & Director of Technology Infrastructure drives the visioning, planning and execution of technology infrastructure. Supervise the Technology Infrastructure Team, including but not limited to mentoring their professional development and nurturing a strong sense of teamwork ...
Assistant Director in a Childcare Center
Are you passionate about working with children and ready for your next step in center care opportunities? Look no further! Jovie | Pittsburgh (formerly known as College Nannies and Sitters of Pittsburgh) is thrilled to offer this Assistant Director in a Childcare Center position. Position Deta...
Director of Product Safety and Compliance
The Director of Product Safety and Compliance must be a strong and humble leader who is deeply invested in the success of others and Clark. General knowledge of US regulations governing the manufacturing and sale of food-service equipment and supplies, furniture, janitorial, chemicals, plumbing, and...
Director, Marketing - GI Digital Solutions
As needed, provide direction to product managers on the execution of the commercial business plan including: 1) the launch of new products, 2) development of value propositions and messaging, 3) communication of key selling messages using all available and relevant channels, and 4) development and e...
Assistant Director of Nursing RN
We offer a competitive salary and generous benefits package with opportunities for professional growth working with an experienced management team. Assist the Resident Assessment/Care Plan Coordinator in planning, scheduling, and revising the MDS, including the implementation of RAPs and triggers. P...
Director, Make Excellence and Digital (Continuous Improvement)
A minimum of 10 years of Operations, Manufacturing, Supply Chain, Distribution, Warehousing, Customer Service and/or related field required * Demonstrated leadership experience is required * Strong analytical skills and professional judgment are required * Strong data v...
Director, Risk, Forensics & Compliance (National Security, Trade & Technology)
This compensation range is specific to the said markets and takes into account a broad range of factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. Prior experience working as a compliance professional a...